Whether you're a first-time visitor to AUS, or a frequent flyer, we offer a variety of services at the airport to ensure your travel experience is the very best when you fly with us. To learn more, check out our travel tips below, which feature information and resources related to everything from getting through security with ease to finding lost items.
Travel Tips & Additional Resources
- ADA Compliance
ADA Tips - Before You Arrive
If possible, provide advance notice to your airline if you require assistance. Your airline will assist you through the airport and the screening queue line and can assist you with obtaining a gate pass for your companion before entering a security checkpoint.
The limit of one carry-on and one personal item (purse briefcase or computer case) does not apply to medical supplies, equipment, mobility aids, and/or assistive devices carried by, and/or used by a person with a disability.
Pack medications in a separate pouch/bag to facilitate the inspection process. Ensure that containers holding medications are not too densely filled, and that all medication is clearly identified. It is recommended that passengers do not pack medications in checked baggage and that large quantities of medications are mailed prior to your flight.
In accordance with the Americans with Disabilities Act (ADA), Austin-Bergstrom International Airport has been designed to meet the needs of our diverse travel population. Travelers with disabilities requiring immediate assistance, please call 512-530-2242.
- You’ll find accessible elevators, water fountains, restroom facilities, videophones, and signs with raised lettering and Braille, as well as convenient parking with designated accessible parking spaces in the parking garage closest to the terminal.
- Accessible airport shuttles are available to assist passengers from On-Airport Parking to the terminal.
- Wheelchair service is available from curb to aircraft. The floors of the airport are level to facilitate wheelchair mobility.
AUS ADA compliance contact: AUS.ADA@austintexas.gov
TSA Screening ADA Procedures
TSA has special procedures for travelers with disabilities or medical conditions. To learn more, visit TSA.Gov/Travel/Special-Procedures
- Private screening areas are available upon request at each checkpoint at AUS.
- Have questions about passenger screening and medical conditions or disabilities? Call TSA at 1-855-787-2227.
Packing Carry-On & Checked Luggage
You are allowed one carry-on and one personal item such as a laptop, purse, small backpack, briefcase or camera case (all items will go through the security screening process). Liquids, gels and aerosols packed in your carry-on must follow TSA’s 3-1-1 liquids rule: 3.4 ounces or less per container, in a clear 1 quart bag, 1 per passenger.
To check whether or not an item can be brought with you to the airport, use TSA’s searchable What Can I Bring? list.
Remember: Even if an item is permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. The final decision rests with TSA on whether to allow any items on the plane. For more detailed packing tips, watch our How to Pack video.
Carry-On Packing Tips:
- Pack your clothes at the bottom of your carry-on and heavier items or items that need to be checked separately on top for easy access.
- Label your laptop with a business card or other identification on the bottom of your laptop to avoid loss or accidental exchange by other travelers.
- Pack an empty water bottle and fill it once you are through security.
Checked Baggage Packing Tips:
- Pack shoes, boots, sneakers, and other footwear on top of other contents in your baggage. This will make it easier for security to check your footwear.
- Avoid over-packing; the airport security screener should be able to easily reseal your bag if it is opened for inspection. If possible, spread the contents over several bags. Check with your airline for maximum weight limitations.
- Roll up your clothes to save room and tuck small items inside larger ones.
- If you are traveling with someone, split up your clothing and shoes so each person's suitcase contains some of the other traveler's items. This way, if one bag is lost, both travelers will have at least one or two outfits to wear.
- Don’t lock checked baggage unless you use a TSA "Accepted and Recognized" lock.
- Don't put film in your checked baggage, the screening equipment will damage it.
- Live Traffic Update
- 183 South Expressway Project
- Check your flight status ahead of time.
- Make sure you know your departure terminal.
- Arrive two hours early
- Arrive at least 2 hours before peak times and 90 minutes for all other times. Peak departure travel times are 5 - 8 a.m., 11 a.m. - 1 p.m., 3:30 - 5:30 p.m. The first TSA checkpoint opens daily at 3:30 a.m.
- Review your Ground Transportation options for getting to the airport.
- Security Checkpoints
The Barbara Jordan Terminal has three security checkpoints, from which all gates are accessible.
- View real-time security checkpoint wait times here.
- Separate lanes for TSA Pre-Check and Clear are available.
- Global Entry kiosks are available.
IDs required for security
- Adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel, such as a government-issued photo ID like a drivers license. International travelers will need a valid passport.
Due to circumstances resulting from the COVID-19 pandemic, the Department of Homeland Security has extended the REAL ID enforcement deadline. The new deadline for REAL ID enforcement is May 3, 2023. Read the announcement.
Beginning May 3, 2023, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or another acceptable form of ID to fly within the United States.
- View the full list of TSA valid identification.
- Picking Up & Dropping Off Passengers
If you’re dropping someone off at the airport, follow signs to the Barbara Jordan Terminal and head to the upper level for passenger drop off and ticketing.
If you’re picking up passengers, either drive to the lower baggage level of the terminal or the upper level (normally for dropping off passengers) as you enter the airport property. The terminal curb side is for active loading and unloading only. There is no parking in front of the terminal and violators will be fined.
Cell Phone Lot
If you need a place to wait on picking someone up from the Barbara Jordan Terminal, the cell phone waiting lot is located at 2801 Spirit of Texas Dr. Flight Information Displays, food, and restrooms are available. From SH 71, take the Spirit of Texas Drive “Airport Cargo/Service Entrance” exit. Turn right onto Spirit of Texas Drive. Go straight at the four-way stop and at the second four-way stop. Turn left into the Texaco Fuel Station & Convenience Store at 2901 Spirit of Texas Drive.
TEXACO: Gas up your vehicle and yourself with tacos, barbecue, Krispy Kreme, grab-n-go sandwiches, beer, wine, and more.
Subway & Taco Mama: Submarine sandwiches, salads, and tacos.
South Terminal: Getting Here & Parking
- Customs & International Travel
Departing International Passengers
A passport is required for ALL international travel. If you're traveling anywhere overseas, even to Canada, the Caribbean or Mexico, you need a passport to board an international flight and to enter any country. In general, your passport must be valid for at least six months beyond the period of intended stay in a foreign country.
Arriving International Passengers
Passengers on arriving international flights are required to provide documentation, such as a passport, and declare any items of value. You can find more information on U.S. Customs and Border Protection at CBP.gov/about.
Meeting Arriving International Passengers- Meet international arrivals at the Customs exit, located to the far left (east) past bag carousel 7 as one enters the lower level.
Global Entry and Automated Passport Control Kiosks
Available for U.S., Canada, U.S. Legal Permanent Resident and Visa Waiver
Expedite the entry process with Automated Passport Control Kiosks. Global Entry program travelers may use TSA Pre-Check security lines. For more information and how to apply: Global Entry
Travelex Currency Exchanges are located across from Gate 23 and beside Gate 6. Located past security checkpoints and available to departing passengers only. For more information, call 512-201-5964.
- Travelers with Children
Before You Arrive
Visit AustinTexas.gov/Austie to download our free Austie The Flying Pup coloring and activity books that help teach first-time and young travelers what to expect at the airport, health and hygiene tips and the do's and don't of air travel.
Preparing your child for the airport experience helps them understand what to expect. If possible, take your child to the airport on a day you're not flying to show them the airline ticket counter and how security screening works. Austin-Bergstrom International Airport has a family viewing area where you can watch planes take off.
What to Bring
We recommend bringing small "comfort" items, such as a security blanket, favorite pillow, and small snacks. If you have room, small toys, coloring books, and/or small electronic devices (such as portable DVD players with headphones) help keep children entertained.
With most airlines, infants who travel and don't occupy a seat are still given a luggage allotment. Check with your airline to see what their policy is.
In addition to a checked piece of luggage, the following items are usually accepted without charge:
- Car seat
Baby beds are not included as they will be considered excess baggage if you have already reached your checked baggage limit. We recommend labeling strollers, car seats, and other infant or child items with a name and phone number.
TSA is required to screen everyone, regardless of age. To learn more about TSA screening procedures for children under 12, read TSA's Traveling with Children guidelines.
Making a child sit in a stroller while waiting for your flight does not give them the chance to move around before sitting for hours on a plane. Exploring the terminal before the flight gives you something to discuss with your child. AUS has live music and art exhibits to help make your traveling experience enjoyable.
- Travelers with Pets
Preparing for Your Trip
Contact your airline to learn about their policy on traveling with pets.
For pets that fly, federal and state laws require a health certificate signed by a veterinarian. These certificates must be presented to your airline prior to your flight.
If you travel outside the continental United States, be aware that some places, including Hawaii, require your pet to have special vaccinations and may impose a quarantine period when you arrive at your destination. Contact the host country, or ask your airline for assistance in learning the rules that pertain to traveling with your pet outside the U.S. mainland.
Remember, puppies and kittens must be at least eight weeks old to travel on an aircraft.
Sedation is not advised since the effects of tranquilizers at higher altitudes are unpredictable. The decision to prescribe a tranquilizer for your pet should be made by your veterinarian.
Pre-Flight Food & Water
USDA requires that your pet be offered food and water within four hours before check-in with the airline but do not overfeed your pet. When you check in with the airline, you must certify when your pet was last offered food and water. Do not leave food or water in the dish in the kennel; it will only spill and make travel unpleasant for your animal.
Packing Pet Carriers or Crates
- Be sure to clearly display your name and contact phone number.
- Use arrows or other markings (Live Animal Stickers) indicating the top of the kennel.
- Include empty food and water dishes (empty so they do not spill and make travel unpleasant for your pet) secured inside the kennel and accessible from outside
- If food is necessary, include an ample supply in a bag attached to the outside of the kennel along with a food and water schedule.
- Only one adult dog or cat per carrier.
- No more than two puppies or kittens (younger than 6 months and under 20 lbs. each) per carrier.
- Include crate pet pads and a favorite non squeaking toy.
You will need to present your pet to Security Officers at the checkpoint. You can walk your animal through the metal detector. If this is not possible, your pet will have to undergo a secondary screening, including a visual and physical inspection by TSA Security Officers.
You will not be asked to place your pet in an X-Ray machine. You may be asked to remove your pet from its carrier so that the carrier can be placed on the X-Ray machine.
Pet Relief Areas
The airport’s landscaped and lighted dog walk offers relief to pets and some room to stretch legs, both theirs and yours! The dog walk includes a pet drinking fountain, pick-up bags for dog waste, and trash receptacles. The dog walk is located outside the lower level at both ends of the parking garage.
Our pet restroom is located after security, near Gate 9 and features a dedicated relief area for your pet.
Pets belonging to non-ticketed passengers, including dogs and other animals, are not allowed in the terminal, as noted in City Ordinance § 13-1-33 Restrictions on Animals.
An animal used by a law enforcement officer in the officer’s performance of duties; a seeing-eye dog escorting a visually impaired person, or other service animal being used for assistance by a person with disabilities; or an animal that is being delivered to, or picked up from, an air carrier for transportation.
Visitors who are not ticketed passengers may not bring their pets inside the terminal, including bag claim and the ticket lobby unless it meets one of the above exceptions.
- Lost & Found
To report a lost item, please complete the Lost Item Report Form: Lost Item Form
AUS lost and found department is located at the west end of baggage claim, past Carousel #1 and the SuperShuttle counter, and is open 7 days a week from 7:00a.m. to 5:00p.m.
Phone: 512-530-LOST (5678)
If you leave a message, please leave your name, contact phone number and a brief description of the lost item.
Items left at the security checkpoint
TSA Lost and Found phone: 512-386-2015
Monday through Friday: 8:00 a.m. to 5:00 p.m.
Closed Saturday and Sunday
Passengers departing from the South Terminal
Items left on the airplane
Please contact your airline.
- Additional Resources