Airport Ambassador Volunteer Program

Ambassador Qualifications

• Must be at least 18 years of age.
• Ability to approach and communicate clearly in English and comfortably articulate with a wide diversity of individuals.
• To be considered as a volunteer, applicants must first complete a 10-year background check to have access to secured areas in the terminal. 
• Friendly, outgoing personality.
• Ability to interact with fellow volunteers and work in a team environment.
• A willingness to learn about all aspects of the airport and be informed about tourist and cultural offerings in the Austin region.
• Be flexible and able to adapt to fluctuating passenger demands and airport changes.
• Reliability – a minimum commitment of 4 hours per week.
• Dedication – commit at least 6 months to the program after training.
• Be physically able to perform the duties of the job.
• Be committed to providing exceptional customer service.
• Punctuality.
• Enthusiasm!

Ambassador Dates & Times

Sunday - Saturday:

9:00 a.m. - 1 p.m.

1:00 p.m. - 5:00 p.m.

5:00 p.m. - 9:00 p.m.

Ambassador Requirements & Commitments 

Requirements 

• Respond to inquiries in a positive, professional manner.
• Use the volunteer manual and other reference materials to direct passengers appropriately and accurately.
• Provide directions to and from the airport to local tourist attractions and landmarks
• Provide information on accessing airport services and navigating the terminals and airport grounds.
• Assist travelers in the use of the digital courtesy phone. 
• Keep accurate records of all services and information provided (tally sheets).
• Stock supplies and brochures/maps in the appropriate racks.
• Be alert to airport changes; read updates before starting every shift; inform staff when changes occur.
• Project a warm, friendly, and hospitable impression of the airport and the City of Austin.

Commitments

• Attend a 2 hour comprehensive interview/orientation session.
• Attend a minimum of 16 hours of training with staff/volunteers before working a shift alone.
• A commitment to teamwork.
• Volunteer at least 4 hours a week
• Be flexible and reliable.
• Volunteer at least 6 months after training.
• Wear the Ambassador uniform while volunteering:
  • Ambassador shirt provided by AUS Guest Services
  • Blue or black pants or skirt (provided by volunteer)
  • Comfortable, closed-to shoes (provided by volunteer)
  • Volunteer airport bade provided by AUS
  • A welcoming smile

 

 

Ambassador Benefits

• Discounts on airport concessions.
• Free Airport parking (for work or vacation). 
• Free Cap Metro I-Ride cards for volunteers wishing to use the system for commuting to/from volunteering.
• Special recognition/social functions with fellow volunteers. 
• The satisfaction that comes with helping other

For More Information:

AUS Volunteer Programs are adding qualified individuals. Interested individuals may contact the Visitor Information Center Supervisor for more information at VolunteerAtAUS@flyaustin.com or call 512-530-2414.