This information is updated as of August 2021.

What renters should know about recent steps to slow down the eviction process


What renters need to know 1

What renters need to know 2


Actions Taken to Address Evictions During COVID19:

In response to the COVID-19 pandemic, Mayor Steve Adler issued Order No. 20210730-031(PDF) that prohibits landlords from issuing notices to vacate except in certain circumstances. This order expires on October 15, 2021.  Travis County also issued Order 2021-07, which can be found on the Travis County Clerks webpage

Beginning September 1, 2021, a landlord may issue a tenant a notice to vacate if the tenant owes three or more months of rent and certain other conditions are met.  

If you are a landlord and wish to issue a notice to vacate to a tenant that is three (3) or more months in arrears of rent payment, complete and submit the Eviction Prevention Application to serve as documentation required by the mayoral order. Additionally, a landlord must complete the Verification of Compliance that is attached to the Mayor’s Order.  


Help to pay rent and emergency financial assistance

The Relief of Emergency Needs for Tenants (RENT) Assistance Program provides up to 18 months of full rent payment for income-eligible Austin renters who experienced a COVID-19-related income loss. Learn more at RENT

Texas 2-1-1 is a program of the Texas Health and Human Services Commission to help citizens connect with needed services by dialing 2-1-1, or (877) 541-7905 or going to This is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.

Help for homeowners


The City of Austin  Mortgage  Assistance  Program  can help Austin homeowners whose income  was impacted during the pandemic.

If you are unable to make your mortgage payment, it is advised that you contact your Mortgage Lender for options. The City of Austin Mortgage Assistance Program (ATXMA) launched in August to help homeowners making a low income and impacted during the pandemic.

 Austin Is My Home is a resource for homeowners looking for no-cost home repair, tax relief, and advisors.

Help to pay  water & electric bills

Emergency Financial Assistance Available to City of Austin Utility (Austin Water & Austin Energy) Customers

Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.


Homelessness services


Austin and Travis County have established an Isolation Facility, which provides free lodging and services for those that do not have the ability to safely self-isolate due to COVID-19. For more information, go to the Austin-Travis County Isolation Facility website

Austin has several community organizations that assist persons experiencing homelessness.  Austin Public Health Homeless Assistance (APH) manages partnerships and provides funding to social service providers to serve homeless individuals and families with outreach and navigation, emergency shelter services, rapid rehousing, permanent supportive housing, homelessness prevention, and planning with the Ending Community Homelessness Coalition.

The first step to access services is to complete a Coordinated Entry survey, which helps you find housing by identifying, assessing your current housing situation, and connecting you to housing support services and a case manager to help you find housing.

Especially as we confront the COVID-19 health crisis, please keep in mind that completing the housing assessment does not guarantee housing, nor does it serve as a housing waitlist or a housing application.  There is no fixed timeline of when an agency may contact you for housing, but it will keep searching for a program until a housing opportunity is identified, or an application is withdrawn. 

Emergency Shelter Providers


Phone Number

Additional Information

SAFE Alliance

(512) 267-7233

Fleeing domestic abuse. Call/text for more info

Salvation Army – Downtown

(512) 476-1111
(512) 634-5926 (families)

For info or families on waitlist

The Salvation Army –Shelter for Women and Children

(512) 933-0600

Waitlist or request more information

Casa Marianella
Posada Esperanza (families)

(512) 385-5571

Shelter for refugees and immigrants

ARCH/Front Steps (men only)

(512) 305-4100

Lottery for men every day at 6 pm

PORT (Youth only)

(512) 735-2400

Youth only


(512) 735-2100

For Youth and teens

Foundation for the Homeless

(512) 453-6570


Veterans Administration

(512) 635-2769

Veterans only



Recursos de asistencia para vivienda: Pandemia del COVID-19

Medidas tomadas para tratar los desalojos durante el coronavirus: 

En respuesta a la pandemia del COVID-19, el Alcalde Steve Adler emitió la Orden Nro. 20210730-031(PDF) que les prohibía a los propietarios entregar avisos de desalojo salvo en determinadas circunstancias. Esta orden vence el 15 de octubre de 2021. El Condado de Travis también emitió la Orden 2021-07, que puede consultarse en la página web de los secretarios del Condado de Travis

A partir del 1 de septiembre de 2021, un propietario puede entregarle a un inquilino un aviso de desalojo si el inquilino adeuda tres o más meses de alquiler y se reúnen otras determinadas condiciones.  

Si usted es propietario y desea entregar un aviso de desalojo a un inquilino que debe tres (3) o más meses de pagos de alquiler, complete y envíe la Solicitud para prevención del desalojo que servirá como la documentación requerida por la orden del alcalde. Además, un propietario debe completar la Verificación de cumplimiento que se adjunta a la Orden del Alcalde.  


RENT assistance program