Queja formal: Actitud imparcial y cortesía

CITY OF RUSTIN
OFFICE OF
POLICE OVERSIGHT
NOTICE OF FORMAL COMPLAINT
ICMS #: 2021-1019
October 27, 2021
Complaint: The complainant alleges:
"At
on
,
I made an outgoing call to 911 which lasted 8 minutes and 29
seconds. I requested a "lift assist" from AFD as the individual had fallen out of a
wheelchair. While on phone with 911 dispatch, APD Officer,
,
arrived on site. I ask him who he is here for, and he gives an apartment number. At this
time, I'm unsure of the contact made to APD. I explain I am on phone with AFD
regarding same apartment number asking for a lift assist. Officer
questions me
about why I "just left her on the floor". I state I am not permitted to assist someone off
the floor or pick them up. A few minutes later, a 2nd APD arrives ( did not get any
information regarding this officer). I escort this officer to the apartment number where
the lift assist is needed and Officer
is already inside the apartment. I notice right
away, Officer
is attempting to lift the individual needing assistance into an
electric wheelchair. Officer
is unable to lift the individual's "dead weight", the
individual is disabled), and almost drops the individual. The 2nd Officer proceeds to
assist Officer
in getting individual into wheelchair. As I am exiting the
apartment, I hear Officer
say, "I'm not sure why they left you here SO long, it
makes no sense." I immediately turn around and say, "I already told you, I am not
permitted to assist/lift anyone off the floor". I am filing this complaint as I felt Officer
was very unprofessional in his demeanor and actions taken. He was extremely
rude to my staff and should not have taken it upon himself to assist her solely."
This notice of formal complaint is a request for Internal Affairs to initiate an investigation to
determine if the employee conduct is within compliance of APD policy, Civil Service Rules, and
Municipal Civil Service Rules.
Recommended Administrative Policies to Review (to include but not limited to):
301.2 IMPARTIAL ATTITUDE AND COURTESY
Employees shall provide equal and fair protection of all rights under local, state, and federal law
for all members of the community. Law enforcement will be conducted in an impartial and
equitable manner.
The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to
communications will be provided upon request.
OF
CITY
AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
NOTICE OF FORMAL COMPLAINT
In an effort to create an organizational culture that is inclusive and nondiscriminatory, employees
shall act professionally, treat all persons fairly and equally, and strive to interact with the
community in a positive manner. Employees will perform all duties objectively and without
regard to personal feelings, animosities, friendships, financial status, occupation or employment
status, sex, disability status, housing status, mental health or ability, citizenship, language,
national origin, creed, color, race, religion, age, political beliefs, sexual orientation, gender
identity, gender expression, ethnicity, or social or ethnic background. Employees will endeavor
to understand and respect cultural, national, racial, religious, physical, mental, and other
differences.
Recommended Classification: The OPO is permitted to make a preliminary recommendation on
the classification of administrative cases.
The OPO recommends this complaint receive a B classification.
The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to
communications will be provided upon request.