Aviso de queja relacionada con 2022-0331

OF
CUSTOM
OFFICE OF
POLICE OVERSIGHT
FOUNDED
NOTICE OF COMPLAINT
May 6, 2022
ICMS #: 2022-0331
On May 2, 2022, the OPO received an online complaint.
The complainant alleges: We had our car windshield smashed and wallet stolen. The
individual is on camera going into a
in
and using several of the
stolen credit cards on a fraudulent purchases. The
was able to get the name and
address of the perpetrator during the interaction and has archived the security footage and
is waiting for a Detective to contact them to release it to police custody. There was several
thousand dollars of damage incurred on the vehicle. We contact APD's 311 line to request
a police report and to provide the information of the security footage of the male
perpetrator.
was out report number give, we were told of the 12 hr. window and
the possibility of a delay. after 5 days we called 311 again and was told to wait 7-10 days.
Now on
we received notification that our case was closed and 311 confirmed that
2 call attempts were made and no voicemails were available. We contacted our Cell carrier
and they confirmed that no calls were received/ failed with the Austin area code that did
not belong to a business on those dates and provided the phone records list for those days.
Our insurance company is waiting for this police report as well as the Apartment complex
SO they can file an incident report with their insurance. We understand the cities police
resources are limited but closing a case because it is exceeding an internal time limit is
unacceptable. We have voicemails and they have never been full in the last 5 years. the
original contact information was for
,
.
Our new rep.
This notice of complaint is a request for Internal Affairs to initiate an investigation
to
determine if the employee conduct is within compliance of APD policy, Civil Service
Rules, and Municipal Civil Service Rules.