Report a Concern

The City of Austin’s 3-1-1 system is a quick and easy way to find answers to many of your questions and concerns.

Our friendly and knowledgeable 3-1-1 Ambassadors can answer questions and assist with issues you have regarding a City of Austin department or service. Ambassadors are available 365 days a year; 24 hours a day; seven days a week.

There are many easy ways to get in touch with a 3-1-1 Ambassador. Choose an option that’s convenient for you.

Some examples of inquiries that our ambassadors can assist with:

Alley & Street Maintenance
Animal Bites
Basic Needs / Food Pantry
Bicycle Lane Issues
Dead Animal Pickup
Downtown Parking Meters
Electric Vehicle Plug In Stations / Info
Graffiti Clean Up
Guardrail Repair
Illegal dumping
Loose Dogs
Noise Complaints
Overgrown lots
Park Maintenance
Police Non-Emergency
Pot Hole Repair
Proper Care of Dogs/Animals

Road Markings / Striping
School Zone Signs, Lights & Markings
Signs in the Right of Way
Special Events
Speed Bumps / Traffic Calming Devices
Storm Drain Issues
Street Closures
Street Lighting
Traffic & Street Sign Maintenance /Repair
Traffic Signals
Water Main Break
Water Theft
Water Waste
Watering Restrictions
Wild Animals

Need Assistance Beyond 3-1-1?

If you haven't been successful with your 3-1-1 request, feel free to get in touch with Mayor Kirk Watson or your City Council member by visiting our contact page.