Austin 3-1-1

It consists of datasets approved by a City department presented in a user-friendly format.  Austin 3-1-1 is committed to transparency and providing general service request information to the public. Many of Austin’s residents are innovative tech savvy data consumers. However, the Data Portal is intended for all of Austin’s residents. Its many datasets utilize simple yet effective tools to find the data you want. For example, residents can sort and filter data, create bar charts, export data, make comments, and view data points on an interactive map. There are several video tutorials to help you interact with this data site.

Austin 3-1-1 has the privilege of serving Austin's residents and the City’s many departments. There is a tremendous amount of teamwork involved between the City’s departments to serve the diverse needs of a bustling city. Together, we strive to become the best-managed city in the country.

Frequently Asked Questions

Am I able to find service request types in the dataset?

• Yes. Each City Department will approve the service request types that are uploaded into the Data Portal. All public service requests will be visible, except for service requests containing information protected by the Texas Public Information act. 

Am I able to find all the service request information in the dataset?

• The general service request information will include the following fields:

Description	Location	Status
Method Received	City	Closed Date
Service Request Type	Country	Created Date
Service Request Code	Latitude	Status Date
Service Request Department	Latitude & Longitude	Status Description
Service Request Number	Location	Updated Date
	Longitude
	Map Page
	Street Name
	Street Number
	X-Coordinate
	Y-Coordinate
	Zip Code

Can I find more detailed service request information? If so, how do I request it?

• Yes. Per the Freedom of Information Act, you are welcome to request more specific information regarding specific service requests. To request more information on an open records request, please visit http://www.austintexas.gov/department/open-records. 

Can I go directly to Austin 3-1-1's data set in the City of Austin's Data Portal?

• Here is the direct link to Austin 3-1-1’s dataset: Austin 3-1-1 Public Data

Can I interact with the dataset?

• Please view the Video Guides located here: https://data.austintexas.gov/videos. They introduce you to the basics of interacting with the data site.

Will my personal information be included in the uploaded data? 

• Austin 3-1-1 does not share any specific name, phone or email information from the service requests in the data being made available on the City of Austin Data Portal.

How do I download a dataset from Data Portal?

• From the dataset, click on the Export button on the right side of the page. It is located just below the “Find in the Dataset” search field. Next click on the format type in which you would like to download the dataset.

How do I report technical issues or feedback regarding Austin 3-1-1's dataset?

• Please call 3-1-1 or 512-974-2000 to report any technical issues.

How often is Austin 3-1-1's dataset updated?

• The dataset is updated several times a day with new service requests and updates to current service requests.

I am a developer interested in more information regarding the City of Austin's Data Portal, where can I find more details?

• Please visit the City of Austin Data Portal’s developer resources: http://dev.socrata.com/

What time span is included in the data?

• The data for all service requests are shown from January 3, 2014 going forward. For any new request types made available after January 3, 2014 the data will reflect the starting date for that request type.

Where is the Code Compliance service request?

• As of November 2014 the Code Compliance service request was renamed Austin Code – Request Code Officer to better reflect the service requested by citizens.

See the Austin 3-1-1 Fact Sheet.

 

For more information about the City of Austin Data Portal and open government, please visit the City Council Open Government page at http://austintexas.gov/page/city-council-open-government.