The Consumer Advocacy Group will develop revised rules for deferred payment plans and utility service disconnections. The Group will develop an arrearage management plan based upon best practices. The Group will also develop appropriate customer service practices for providing information to customers. See Resolution 20131107-052.
Every 3rd Wednesday from January 2014 through May 2014.
Meeting Documents:
View Agendas, Approved Minutes and Supporting Documents
2014 Meeting Schedule:
- Jan 15, 2014
- Feb 19, 2014
- Mar 19, 2014
- April 16, 2014
- May 21, 2014
- Jawana JJ Gutierrez, Austin Energy, 512-322-6596
AE Low Income Advocate Members:
Any Baby Can
Representative: Kathleen Hopkins
Alternate: Rachel Astorga
Austin Energy
Representative: Kerry Overton
Alternate: Jawana “JJ” Gutierrez
Austin InterFaith
Representative: Bob Batlin
Alternate: Barbara Grove
Austin Tenant’s Council
Representative: Kathy Stark
Alternate: tbd
Community Advancement Network (CAN)
Representative: Vanessa Sarria
Alternate: Mary Dodd
Caritas of Austin
Representative: Gloria Cuera
Alternate: tbd
Housing Authority of the City of Austin
Representative: Michelle Akers
Alternate: Michael Roth
Ladies of Charity
Representative: Ruby Roa
Alternate: tbd
Meals on Wheels & More
Representative: Linda Perez
Alternate: Mary Teters
St. Austin Catholic Church
Representative: tbd
Alternate: tbd
Texas Gray Panthers
Representative: Mark Widoff
Alternate: tbd
Texas Legal Services
Representative: Lanetta Cooper
Alternate: Randy Chapman
Texas ROSE
Representative: Carol Biedrzycki
Alternate: Ruth Casarez
Texas VFW
Representative: Angel Ramirez
Alternate: tbd
Travis County
Representative: Tonda Owens
Alternate: tbd
One Voice
Representative: tbd
Alternate: tbd