Both. The City of Austin has substantial water rights granted by the Texas Commission on Environmental Quality to divert water from the Colorado River. However, the City’s water rights are not sufficient to meet the City’s water supply needs. Therefore, the City has a water supply purchase agreement with the Lower Colorado River Authority (LCRA) to back up or supplement the City’s water rights. In a typical year the City will use water from both its water rights and from its water supply agreement with LCRA.
You may contact Austin Code or by dialing 3-1-1, or you can file a report online.
A summary of the customer's rights and the City's responsibility shall be provided with the first bill to each customer, and at least every two years thereafter. Billing and customer service questions can be directed to Austin Energy, who also sends out bills for Austin Water Utility. (512) 494-9400. For more information, click here.
For water/wastewater emergencies, contact (512) 972-1000; this number is answered 24 hours a day.