Thank You, Martha: Honoring 17 Years of Service as an AUS Airport Ambassador
Most people look forward to retiring with plans to kick back, relax, and—let's be honest—avoid dealing with people. However, that wasn’t the case for Martha. After retiring from her position as director of medical records at Austin Diagnostic Clinic, she still had a strong desire to help others. While searching for an interesting part-time opportunity, she discovered the Austin-Bergstrom International Airport’s Ambassador Volunteer Program and began her volunteering journey in 2008, continuing until this year, 2025. As we bid her farewell on her next journey, we want to take a moment to recognize her remarkable 17 and a half years of service to travelers from all around the world.
Saying that Martha was just a friendly face at the Visitor Information Center in Baggage Claim would be an understatement. She consistently went above and beyond, assisting travelers with everything from navigating the airport to providing support during medical emergencies. For many travelers, her warm demeanor and willingness to help were the shining light at the end of the tunnel they had been seeking.
Reflecting on her time as a volunteer, Martha shared, "It was a great experience for me, and I also had fun people-watching. One of the perks I really appreciated was the 'free' parking when I was traveling from the airport." As she prepares for her second attempt at retirement, Martha said that she will miss her coworkers most of all. Without a doubt, she will always remain a beloved member of the AUS community.
Martha’s story of finding joy in helping others may inspire you to volunteer as well. In case you didn’t know, the AUS Airport Ambassadors Program is a volunteer initiative designed to provide exceptional customer service and assist visitors on their journey. As a volunteer, you'll become an expert on all things airport-related and provide timely updates from the Department of Aviation to travelers. Benefits of volunteering include discounts at airport stores and restaurants, free Cap Metro I-Ride cards for commuting, special recognition at social events, and, Martha’s favorite, free airport parking for both work and vacation! If you’re interested, contact the Visitor Information Center Supervisor for more information at VolunteerAtAUS@flyaustin.com or call 512-530-2414.
Once again, thank you, Martha, for the many years of service you’ve dedicated with your smile, patience, and expertise at AUS. Your contributions have made a meaningful impact on everyone you’ve helped, and after 17 ½ years, those impacts are truly countless.