Alarm Administration

Visit the Alarm Administration Portal

The Alarm Administration Portal lets customers:

• Apply for or renew an Alarm Permit
• Make a payment
• Check account balance
• Update contact information

Click the Button to Access the Alarm Administration Portal

Alarm Administration Portal

Alarm Permits

Apply for an Alarm Permit by Mail or Email

The City of Austin requires an alarm permit for each alarm system activated within a residence or commercial space within the Austin Police Department’s jurisdiction. An application must be received prior to the date the alarm system is enabled. The permit will not become active until the permit fee has been paid.

  Check your Jurisdiction

Before submitting an application, please check the jurisdiction of your alarmed location on the Jurisdiction Web Map. To apply for a permit with DSD Alarm Administration, the address must be in the Austin Full Purpose jurisdiction. If the address is not in the Austin Full Purpose jurisdiction, please contact your local law enforcement department to determine your police jurisdiction.
 

  Register

Complete an  Alarm Permit Application Form ^(PDF). 

Mail your completed application to City of Austin PDC, Attn: DSD Alarm Administration, P.O. Box 1088, Austin, TX 78767, or email it to dsdalarm@austintexas.gov.

Your permit is not active until the permit fee has been paid. Please ensure you pay the correct fee (residential, commercial, or principal). For more information on each permit type, see Alarm Permit Types.
 

  Pay your Permit Fee

If you are mailing your application, please include a check or money order for the permit fee. 

If you are emailing the application, you will be contacted regarding your permit fee once the application has been processed. You may pay online through the Alarm Administration Portal or by check or money order once your alarm has been registered.

Cancel an Alarm Permit

An alarm permit can be canceled when the system no longer meets the criteria for a permitted alarm system per the ordinance, is disconnected, or the permit holder moves from the address and has canceled monitoring with the alarm company. Outstanding fees and penalties, not including renewal fees, must be paid, and written notice is required for cancellation. 

Complete an Alarm Permit Cancellation Form ^(PDF), or send a message to Alarm Administration at dsdalarm@austintexas.gov or City of Austin PDC, Attn: DSD Alarm Administration, P.O. Box 1088, Austin, TX 78767.

Renew an Alarm Permit

Permit holders must renew their permits yearly. A renewal notice is emailed or mailed to the permit holder 30 days before the permit expires. If you check the box on the application to receive all correspondence by email, your notice will be emailed. If you do not check the box, your notice will be mailed to the address provided on the application.

If you did not receive a notice, contact us or check the Alarm Administration Portal to see if you have an outstanding invoice.  

Update Your Contact Information

Log in to your account on the Alarm Administration Portal to update your billing address or email address and to add or remove contacts.

You can also call, email, or mail us your request.

Alarm Permit Types

• Residential - Permit type for residences. An apartment tenant must have a residential alarm permit if they have an alarm system in their unit. 
• Commercial - Permit type for commercial buildings, including common areas in condominiums. 
• Principal - Permit type for non-residential areas in apartment complexes, including a common tenant area, office, storage, or equipment area. These are considered a singular alarm site. This permit-type does not apply to common areas in condominiums. As of Oct. 1, 2024, master permits are no longer required.

False Alarms

Police respond to thousands of false alarm calls every year. A false alarm is an alarm notification to the Police Department resulting in a finding by a responding officer or a subsequent investigation that there is no evidence of an actual or attempted unauthorized intrusion, robbery, attempted robbery, or other illegal activity. These unnecessary responses are costly and dangerous because they divert police, fire, and EMS resources from actual emergencies. There are easy steps you and your alarm dealer can take to prevent false alarms.

Common Causes

Know the common causes of false alarms:

• User error
• Unlocked or loose doors and windows
• Children, neighbors, maintenance/repair workers, or cleaning crews
• Balloons, plants, or curtains caught in drafts
• Pets or other wildlife
• Equipment malfunction

Preventing False Alarms

Before you activate your alarm system:

• Make sure anyone who uses the system is fully educated on its proper operation. This may include domestic/cleaning crews, children, neighbors, caretakers, and temporary staff.
• Make sure you securely close and lock all protected doors and windows.
• Keep pets, balloons, fans, heaters, etc., away from motion sensor areas.
• Know and rehearse the process to cancel an accidental alarm. Anyone with your key should know this process.
• Know how much time you have after you arm your system to leave and disarm your system when you enter.

What to do if you set off your alarm accidentally:

• Don’t panic. Carefully enter your disarm code to reset your system.
• Wait for your alarm company or central monitoring station to call and give your password or ID card number.
• Do not leave your home or business until you have talked with your monitoring station. Post the number by your control panel. If you don’t hear from them, call and cancel the police dispatch.
• Do not call 911 to cancel alarm activations. You must call your monitoring station.

More false alarm prevention tips:

• Train anyone with a key or access to monitored areas on complete system operation, including children, neighbors, employees, maintenance and repair workers, and cleaning crews.
• Always keep doors and windows locked when the alarm is in an “on” mode to reduce the chance that friends, neighbors, or customers enter and cause the alarm to activate.
• If you have pets, take special care to purchase an alarm system that is tolerant of pets. You may not want to purchase motion detectors if your pets have a free run of the house when the alarm is on. Also, sometimes barking dogs can activate glass break detectors.
• Be aware of common triggers that can set off motion detectors in your home or business, such as balloons: banners or signs; plants or curtains caught in drafts; stacked items, such as boxes, that may fall.
• Review with your alarm company the procedures that you expect them to follow when your alarm activates, including any special instructions (e.g., attempt to contact more than one person before requesting emergency dispatch or only notify police if both exterior and interior zones are activated). Put your instructions in writing.
• Have a maintenance contract with a licensed alarm company and have your alarm system checked every year.
• Notify your alarm company if you:
  
  • Plan any home improvements or renovation projects, such as changing phone systems, the configuration of a room, adding a wall, rearranging cubicles, installing skylights or ceiling fans, or even fumigating;
  • Plan to change your alarm system batteries, causing an interruption in your system power supply; or
  • Acquire a pet or will have guests or workers in your home.

Appealing False Alarms

Please read these instructions and guidelines in their entirety before you complete an Appeal Request Form ^(PDF). NOTE: Appeals are only granted to alarm users with existing permits. Non-permitted users are not eligible.

Request an Appeal Hearing

  Gather Documents

Gather facts, documents, and/or records to prove the alarm was generated by a permitted alarm system (e.g., copy of the active permit for the alarm site) and one or more of the following:

• Alarm was true and not false (e.g., copy of the police report confirming a break-in or robbery); 
• Alarm did not occur at your location (e.g., copy of a police report, alarm company activity report showing no alarms occurred on the incident date, and/or letter from your alarm company indicating no request was issued to dispatch Austin Police Department); 
• You were not the owner of the property at the time of the false alarm; or
• The site is outside the Austin Police Department's jurisdiction, so the City of Austin's Alarm Ordinance does not apply to it.
   

  Complete Request Form & Submit

Complete an Appeal Request Form ^(PDF) and send it, along with all supporting documentation, to City of Austin PDC, Attn: DSD Alarm Administration, P.O. Box 1088, Austin, TX 78767, or email it to dsdalarm@austintexas.gov. 

NOTE: Submit the completed form and supporting documentation before the 10th day following the mailing date of the notice.

An appeal hearing will not be granted if the alarm was activated due to any of the following reasons, including but not limited to:

• Caretakers who watch homes or businesses when owners are away
• An occurrence where no evidence of criminal activity is present
• Alarm activation which occurs while alarm technicians are repairing or servicing the alarm system
• Glass break detectors which activate due to noise/sound other than actual glass breakage
• Door and/or windows that become loose and cause a break in the contacts which activate the alarm
• Alarms caused by apartment management employees
• Faulty, defective or malfunctioning equipment supplied by the alarm business
• Improper installation or maintenance by the alarm business
• Improper monitoring by the alarm business
• Improper use by the alarm user
• Mistake made by private contractors, housekeepers, cleaning crews, etc.
• Items within the home or business that move, causing motion detectors to activate (e.g., curtains, signs, balloons, etc.)
• Pets, rodents, and/or wildlife

Alarm Fees & Penalties

Fees

View the Emergency Response and Assistance Fee Schedule ^(PDF) for a complete list of fees.

Penalties for Operating an Alarm Without a Permit

• $220 for each response to a non-permitted location 
• Operator is subject to Class C misdemeanor charges with a fine of $75.00 for the first occurrence and $100.00 for the second and subsequent occurrence

Contact Us

Phone: 3-1-1

Email:  dsdalarm@austintexas.gov