Stay up to date on actions we’re taking to support public health at AUS and learn about our commitment to your safety and well-being. We're reshaping services to better serve you. Learn more about our AUS promise

We post regular updates for the traveling public as new information is available on this page. To ensure you're always up to date on the latest information:

  • Bookmark this page and check back for updates regularly.
  • Follow us on Twitter for the latest updates.
  • For information regarding changes to air service, contact your airline.

Operational Changes
Flights/Air Service
  • Air service at AUS has been impacted, including the suspension of various international flights. We recommend customers contact their airline regarding future travels.
  • Gates 1-4 have been disinfected and temporarily closed. AUS will monitor passenger levels to determine when they will reopen. 

Concessions

  • Some concessions are closed or operating under limited hours based on passenger demand and staffing considerations. Many concessions that are open have enhanced cleaning and safety procedures and protocols in place, such as:
    • Plexiglass installed where employees interact with customers
    • Spaced out tables
    • Single use menus, utensils and plates
    • 50% occupancy for all dinning areas in accordance with state regulations
    • Take-out options 
    • Contactless mobile ordering
  • Click here for the latest list of open concessions. 

Parking

  • For a limited time, AUS passengers can park in the Blue Garage for $10/Day or the Red Garage for $20/Day. The Blue Garage and Red Garage are the closest available parking options to the Barbara Jordan Terminal giving easier access to airline check-in counters and security screening.
  • Cash is not an accepted form of payment at this time. Credit cards, debit cards and Frequent Parker cards are accepted.
  • Exiting through credit card express lanes is encouraged to avoid person-to-person contact.
  • Tram service has resumed for the holiday travel season. The tram runs between the Blue Garage, the Ground Transportation Center for rideshare pick-up and drop-off, and the Barbara Jordan Terminal. Masks must be worn on the tram and physical distancing measures are in place. 
  • Valet parking operations are suspended and the third floor of the Red Garage/Garage 1 is closed to the public. The remaining floors of the Red Garage will remain open.
  • Economy Parking is temporarily closed to avoid the crowded nature of parking shuttles. Economy Parking will reopen as soon as it is safe to do so.
  • The South Terminal Inter-Terminal Shuttle is operating regularly to transport passengers to/from the South Terminal. Complimentary facemasks are available for customers who don't have one when riding the shuttle.
  • Vehicles displaying Texas license plates issued by the Texas Department of Motor Vehicles, having a Disabled Veteran (DV) or eligible Meritorious Military Honors designation may receive limited complimentary parking. Click here for full program details and changes due to COVID-19.

Security

  • Transportation Security Administration (TSA) has closed Security Checkpoint 3 and will continue to monitor passenger levels to determine when it will be reopened.
  • All passengers will be screened through Checkpoints 1 and 2 until further notice.
Other Services
  • All employees working inside the airport must wear a face covering.
  • The AUS volunteer program is temporarily suspended.

 

What You Can Do

As outlined by Orders from the State of Texas and the City of Austin, you must wear a face covering while visiting Austin-Bergstrom International Airport. Non-compliance with these Orders could result in a fine or an inability to board your flight. Most airlines also require passengers to wear a face covering throughout the duration of your flight. Limited face coverings can be purchased at the following locations:

Pre-security:

  • The convenience store in our cell phone lot
  • Z-Cafe near Checkpoint 2

Post-security:

  • Barton Springs East near Gate 14
  • Austin Article near Gate 18
  • Book People near Gate 20
  • Jetset between Gates 23 & 24

South Terminal

  • The Get Set
When you visit AUS, please maintain a safe distance between yourself and other passengers. This includes while standing in line, sitting in your gate area, etc.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are unavailable, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cough or sneeze into your elbow or use a tissue to cover it, then throw the tissue in the trash.
  • Stay home if you're sick or experiencing symptoms.

 

What We're Doing
  • Additional cleaning throughout the terminal, including TSA security checkpoints, the Customs & Border Protection Federal Inspection Services (FIS) area, and hold room areas.
  • Restrooms will be cleaned every 90 minutes and deep-cleaned overnight. 
  • An on-call disinfectant team for decontamination, deep cleaning, and other protocols when necessary.
  • AUS is also working to keep vehicles clean and customers safe. Shuttles are cleaned with disinfectant and contact areas such as handrails are wiped down multiple times a day.
  • Utilizing our robust air ventilation and filtering systems in our HVAC system to reduce virus transmission:
    • Air changes up to seven times per hour means a regular supply of filtered, refreshed air throughout the terminal.
    • A constant supply of fresh, outdoor air and an automated system to increase outdoor air intake based on air quality levels.  
    • Upgraded MERV-13 air filters in areas of high concentration of people to capture 85% of COVID-19-sized particles.
  • New stanchion signage throughout the terminal to encourage physical distancing.
  • New digital signage in gate areas and visitors’ center to encourage physical distancing, face coverings, and good hygiene.
  • Additional hand sanitizing stations.
  • Visual aids for physical distancing in the terminal, garages, and other facilities.
  • Overhead announcements promoting adherence to public health best practices,  such as wearing a face covering, physical distancing, and other CDC-recommended protocols.
  • Protective Plexiglass barriers in common areas including ticket counters and gate counters.
  • Plexiglass installed where employees interact with customers.
  • Signs and floor markers that remind customers of physical distancing while waiting in line.
  • Spaced out tables and seating areas.
  • Single use menus, utensils and plates.
  • Increased cleaning and disinfection of touch points and surfaces.
  • Limited occupancy for all dining areas in accordance with state regulations.
  • Take-out options.
  • All employees and customers must wear a face mask in accordance with state and local regulations. 
  • Contactless mobile ordering.

Latest Updates

Updated November 23, 2020

ABIA Parking continues to offer special discounted rates for parking in the Red and Blue Garages. Blue Garage parking is $10 a day, Red Garage parking is $20 a day with no added taxes or fees for either garage. At this time, accepted forms of payment include credit or debit cards and Frequent Parker Cards. Click here to reserve your Red Garage parking space to ensure a space that is only steps away from the terminal. 

Tram service has resumed between the Blue Garage, the Ground Transportation Center for rideshare pick-up and drop-off, and the Barbara Jordan Terminal. Masks must be worn on the tram and physical distancing measures are in place. 

The top level of the Blue Garage reopened to the public on Monday, November 23, providing more than 620 additional parking spaces. The top level of the Blue Garage has been closed since this summer as 6,500 solar panel modules were installed in partnership with Austin Energy to provide power to the Community Solar Program. 

Updated November 18, 2020

Throughout September 2020 and October 2020, AUS conducted a survey to collect feedback from passengers who have traveled through AUS since the start of the COVID-19 pandemic. Over 790 responses were received and analyzed to evaluate opportunities to help AUS create a new kind of travel experience. View a summary of responses and feedback here

Key findings include:

  • Passengers cite the cleanliness of AUS facilities, mask-wearing, and physical distancing as the top three reasons they feel safe at the airport. Other contributing factors include new airline protocols and health and safety protocols at AUS food and beverage locations.
  • 95.1% of passengers agree that AUS is taking the necessary precautions to ensure the health and safety of passengers. 
  • More than half of passengers who felt concerned about flying prior to their trip said they feel safer about flying after their trip.  

Passengers indicated the following as the most important health and safety features to them — all of which AUS includes in its COVID-19 procedures: 

  • Hand sanitizing stations,
  • Clean restrooms, 
  • Frequent cleaning of commonly-touched surfaces, and
  • Air filtration systems in the terminal that clean and refresh the air.

AUS appreciates those who have traveled recently taking necessary precautions to keep all those in the airport safe, including airport frontline employees who are working hard to protect the traveling public.

Updated November 17, 2020

 

If you plan to travel this holiday season, AUS is ready for you. From touchless check-in procedures to rigorous enhanced cleaning around the terminal, we are working hard to make your travels safe and convenient. Watch our latest video to learn more about our enhanced health and safety protocols and to know what to expect when traveling through the airport.

Updated November 10, 2020

You can breathe easy knowing that our HVAC system circulates filtered air throughout the terminal up to seven times per hour, or every 8 ½ minutes. We’re utilizing industry-recommended MERV-13 air filters in spaces with high a concentration of people, such as at security checkpoints, to capture up to 85% of COVID-19-sized particles. In addition to upgrading select filters, we’ve enhanced regular maintenance to our HVAC system, like filter replacement, coil and fan cleaning to ensure reliability and effectiveness.

AUS is staying up to date on the latest technologies and new recommendations made by health and safety experts, and industry leaders like ACI (Airport Council Industry) and ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers).

 

View All Updates

Updated September 14, 2020:

AUS has implemented many enhanced cleaning measures to ensure the health and safety of our passengers and employees. Among those efforts are the addition of electrostatic sprayers and backpacks, which make disinfecting more efficient and effective. As a touchless disinfecting tool, electrostatic sprayers also help to ensure zero cross-contamination. The AUS Facilites team has deployed the use of eight hand sprayers and four backpack sprayers thus far.

Updated September 3, 2020:

AUS continues to temporarily offer reduced parking rates in our Blue and Red Garages. These Garages are the closest parking options to the Barbara Jordan Terminal, offering you both covered parking and an easy into and easy out-of the terminal experience. Both Garages are a short walk to the Barbara Jordan Terminal, meaning you don’t have to enter a shuttle bus to get you to your gate.

In addition, Economy Parking and valet services continue to be temporarily suspended to help limit person-to-person contact. Other steps AUS parking operations are taking to ensure passenger safety include:

Contactless payment is available through the ABIA Parking Frequent Parker Program. Learn more. Credit card / ticket machines and parking garage elevator contact points are cleaned and disinfected with EPA-registered antimicrobial products throughout the day. The South Terminal Inter-Terminal Shuttle is operating regularly to transport passengers to/from the South Terminal. Complimentary facemasks are available for customers who don't have one when riding the shuttle.

Updated July 2, 2020:

Governor Greg Abbott has issued Executive Order GA-20 requiring that in counties with 20 or more COVID-19 cases, every person shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public, or when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing. Following a verbal or written warning for a first time violation, individuals may be fined up to $250 per additional violation.

Updated June 24, 2020:

The governors of New York, New Jersey and Connecticut have issued a joint travel advisory requiring all travelers from states with significant community spread of COVID-19 quarantine for a 14-day period from the time of last contact within the identified state. This advisory impacts those flying from Texas, including AUS, and travelers should be aware of the mandatory 14-day order.

Updated June 12, 2020:

At this time, it’s more important than ever that our customers feel safe and comfortable. That is why AUS has made the decision to temporarily close Economy Parking and avoid the crowded nature of parking shuttles. Economy Parking will reopen as soon as it is safe to do so.

For a limited time, AUS passengers can park in the Blue Garage for $10/Day or the Red Garage for $20/Day. The Blue Garage and Red Garage are the closest available parking options to the Barbara Jordan Terminal giving you easier access to airline check-in counters and security screening.

Updated June 2, 2020:

Limited supplies of masks, hand sanitizer, and other items can be purchased at the following AUS locations:

Pre-security:

  • The convenience store in our cell phone lot
  • Z-Cafe near Checkpoint 2

Post-security:

  • Austin Article near Gate 18
  • Book People near Gate 20
  • Jetset between Gates 23 & 24

South Terminal

  • The Get Set

Updated March 9, 2020:

SAS from Copenhagen to Austin, which was planned to fly into AUS on March 11 and return on March 17, has been canceled. This flight was originally scheduled for SXSW.

Updated March 6, 2020:

At this time, AUS is not aware of any specific air service cancellations associated with SXSW or COVID-19 but we will provide updates if they become available. In the meantime, travelers are encouraged to contact their respective airlines if they have concerns related to any upcoming travel plans.

AUS is providing additional hand sanitizer stations in high-traffic areas (such as after TSA checkpoints) and signage communicating general hygiene best practices. In addition, we’re adding a focus on disinfecting “high-touch” areas, such as kiosks and podiums. AUS will continue to coordinate with our local, state and federal partners, and make any adjustments as needed pending further guidance.

What are airlines doing in response to COVID-19?

  • Some airlines are making decisions to change or reduce frequency on certain air service routes, including at AUS. For additional information regarding air service changes and information regarding other steps airlines are taking at this time, please contact your airline.

What should I do if I want to change my travel plans?

  • For travelers who have concerns related to any upcoming travel plans, they are encouraged to contact their respective airlines to inquire about the possibility of rescheduling their flights.

What precautions should I take when traveling?

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cough or sneeze into your elbow or use a tissue to cover it, then throw the tissue in the trash.
  • According to the CDC, if you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

What is Austin-Bergstrom doing in response to COVID-19?

  • AUS is:
    • Monitoring the situation and working closely with partners at every level to ensure passenger and employee safety.
    • Providing more hand sanitizer stations in high-traffic areas (such as after TSA checkpoints).
    • Posting signage communicating general hygiene best practices.
    • Adding a focus on disinfecting “high-touch” areas, such as kiosks, podiums, and security bins.
    • Ensuring cleaning staff are concentrated in public areas.
  • AUS will continue to coordinate with our partners and make any adjustments as needed pending further guidance.
  • In terms of screenings at checkpoints and customs, the CDC identifies which airports are required to conduct additional screenings. At this time, the CDC has not identified AUS as an airport that will conduct additional screenings.

Updated March 12, 2020:

Frequently Asked Questions regarding COVID-19 and AUS:

Is it safe to fly?

  • According to the CDC, because of how air circulates and is filtered on airplanes, most viruses and other germs do not spread easily on airplanes. Although the risk of infection on an airplane is low, travelers should try to avoid contact with sick passengers and wash their hands often with soap and water for at least 20 seconds or use hand sanitizer that contains 60%–95% alcohol.
  • CDC provides recommendations on postponing or canceling travel to certain areas. These are called travel notices and are based on assessment of the potential health risks involved with traveling to those areas. A list of destinations with travel notices is available here.

Employees in all areas have been encouraged to practice good personal hygiene such as regular handwashing and to engage in social distancing, keeping at least 6 feet from the adjacent person where possible and avoid large group settings or meetings.

The AUS volunteer program has been temporarily suspended and all AUS live music performances are being cancelled through April 30, 2020.

Updated March 17, 2020:

AUS is considered "critical infrastructure” and is not impacted by the new restrictions put in place that prohibit community gatherings of 10 or more people. The airport remains open and is operating normally.

Updated March 16, 2020:

On the recommendation of Austin Public Health, all AUS live music performances are being cancelled through March 31, 2020. Additionally, some concessions in the terminal will be operating under limited hours, opening later or closing early, based on passenger demand and staffing considerations.

For more updates and information, travelers can visit:

Centers for Disease Control & Prevention Travel Information Transportation Security Administration COVID-19 Information The City of Austin’s COVID-19 FAQ page Austin Public Health

The order will be implemented and enforced by the Texas Department of Public Safety (DPS). Enforcement of the order for Connecticut, New Jersey, New York and New Orleans took effect at noon on March 28; enforcement of the remaining locations took effect at noon March 30. AUS will be supporting the efforts of DPS and accommodating their officers so that troopers can fulfill the Governor’s executive order. The proclamation updating the Executive Order can be found here

For more information, visit the DPS website

Updated March 25, 2020:

Beginning on March 26, the Transportation Security Administration will be temporarily closing Security Checkpoint 3, and will continue to monitor passenger levels to determine when it will be reopened.

Updated March 24, 2020:

Beginning Friday, March 27, 2020, AUS is suspending valet parking operations and closing the third floor of the Red Garage/Garage 1 to the public. The remaining floors of Red Garage will remain open. Blue Garage and the Economy parking lots will remain open for now. The adjustment follows changes in parking demand in response to COVID-19 and the reduction in air travel.

Economy parking is $8/day and the Blue Garage is $15/day. Shuttle service will remain available from the Economy lot to the Barbara Jordan Terminal at a level commensurate with demand, as will the shuttle service to the South Terminal.  ABIA Parking shuttles are cleaned with disinfectant and contact areas such as handrails are wiped down multiple times a day.  Additionally, to adhere to social distancing, we are limiting the number of passengers on board shuttles at one time.

The Aviation Department is using social media, its website, and digital signage along Presidential Boulevard to alert customers of this upcoming change.

Updated March 19, 2020:

The airport's parking team is working hard to keep their vehicles clean and customers safe. Shuttles are cleaned with disinfectant and contact areas such as handrails are wiped down multiple times a day. Additionally, to adhere to social distancing, we are limiting the number of passengers on board shuttles at one time. An increased number of shuttles are being deployed to maintain efficiency under this new procedure. Exiting through credit card express lanes is also encouraged to avoid person-to-person contact.

AUS has begun making modifications to work schedules, to include teleworking for some non-essential employees and to ensure that there will be continuity among essential staff to support airport operations. Our priority is to maintain the health and safety of our employees and passengers, and these actions allow us to do that while also continuing to operate the airport.

For more information on U.S.-based carrier’s requirements, please contact your airline. You can visit this page for links to each airline's website.

In addition, the Transportation Security Administration allows, but does not require, passengers to wear masks during screening. A screening officer may ask for the mask to be adjusted to confirm the passenger’s identity.

Updated April 15, 2020:

Beginning immediately, if you have essential travel needs, you must wear a fabric face covering while visiting Austin-Bergstrom International Airport. An extended Stay Home, Work Safe Order from the City of Austin now requires that everyone over the age of ten must wear a face covering over their nose and mouth when in a public building.

A face covering does not substitute for the need to maintain physical distancing and the Stay Home-Work Safe Order. The additional requirement is for use of fabric face coverings and not medical-grade masks or N-95 respirators, which are in short supply and should be conserved for healthcare workers and first responders. Scarves or bandannas are easy, household items that can serve as a face covering. Plenty of do-it-yourself plans are also available online including guidance from the Centers for Disease Control and Prevention and guidance from Austin Public Health. 

While violation of this Order is a criminal offense, enforcement of this Order is substantially reliant on self-regulation and a community commitment to public health and safety under the novel threat of COVID-19. According to the City of Austin, if there is not widespread compliance with this Order, enforcement efforts will be increased.

To stay updated on the latest information and guidance from the City of Austin, visit this page

Updated April 14, 2020:

According to the FAA, AUS anticipates receiving ~$58 million through the Coronavirus Aid, Relief, and Economic Security (CARES) Act. This will allow us to mitigate financial losses from the COVID-19 event and continue to provide essential transportation services to those in our community who need to travel. While AUS is still working through the specifics of how funding will be applied, federal guidelines allow funds to be utilized for airport capital expenditures, airport operating expenses including payroll and utilities, and airport debt payments. AUS thanks our Congressional Delegation for helping ensure that AUS can remain operational and open for vital travel and cargo now and in the future.

Updated April 9, 2020:

Gates 1-6 and 29-34 have been disinfected and temporarily closed. AUS will monitor passenger levels to determine when they will reopen. 

Updated April 3, 2020:

Gates 1-4 and 6 have been disinfected and temporarily closed. AUS will monitor passenger levels to determine when they will reopen. 

Updated March 30, 2020 (3:30 p.m.):

Beginning on March 31, the Transportation Security Administration will be temporarily closing Security Checkpoint 1, and will continue to monitor passenger levels to determine when it will be reopened. All passengers will be screened through Checkpoint 2 until further notice.

Updated March 30, 2020 (11:30 a.m.):

As outlined in Texas Gov. Greg Abbott’s Executive Order( No. GA-11), travelers who arrive at AUS from the following locations must self-quarantine for 14 days from the time of entry into Texas or the duration of the person’s presence in Texas, whichever is shorter.

State of California State of Connecticut State of Louisiana State of New Jersey State of New York State of Washington Atlanta, Georgia Chicago, Illinois Detroit, Michigan Miami, Florida

Updated May 14, 2020:

Due to increased demand at AUS, Security Checkpoint 1 has reopened for passenger screenings.

Updated May 6, 2020:

Many airlines are requiring passengers to wear masks or face coverings along their journey. For this reason, we urge all travelers to come prepared and bring your own face covering to AUS. If you arrive at the airport without a face covering, limited supplies can be purchased at the following locations inside the Barbara Jordan Terminal:

BookPeople Austin Article

Updated May 21, 2020:

Texas Gov. Greg Abbott has issued Executive Order (GA-24) terminating air travel restrictions related to the COVID-19 pandemic. The executive order takes effect immediately, and removes the mandated temporary quarantine order for air travelers arriving from the following areas of the United States: 

California Connecticut New York New Jersey Washington Atlanta, Georgia Chicago, Illinois Detroit, Michigan Miami, Florida.