A key component to the success of the COS Study was to conduct a transparent and comprehensive customer class and public involvement process. All customers were encouraged to attend public meetings and/or submit questions and comments. The goal of the process was to provide each customer class a forum to review and assess the cost of service process, and provide valuable input and recommendations to the Austin Water Executive Team.
PUBLIC INVOLVEMENT
The Public Involvement Committee members included representatives from residential, multi-family, commercial, and large volume customers.
Meeting Schedule:
- September 27 | 6 P.M. | Orientation
Agenda & Backup | Reference | Video
- October 5 | 4 P.M. | Revenue Requirements
- October 25 | 4 P.M. | Revenue Requirements
- November 8 | 4 P.M. | Revenue Requirements
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November 29 | 4 P.M. | Revenue Requirements
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December 13 | 4 P.M. | Water Cost Allocation
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January 4 | 4 P.M. | Decision Point Review
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January 17 | 4 P.M. | Decision Point Review and Wastewater Cost Allocation
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January 31 | 4 P.M. | Wastewater Cost Allocation and Financial Benchmarks
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February 21 | 4 P.M. | Customer Assistance Program, Financial Benchmarks, and Other Decision Points
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March 6 | 4 P.M. | Decision Points and Executive Team Decisions
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April 25 | 4 P.M. | Financial Forecast Update and Preliminary Results
Preliminary Water and Wastewater COS Results
- May 23 | 3:30 P.M. | Model Overview
- November 14 | 4:00 P.M. | Updated Cost of Service Results and Next Steps
- November 28 | 2:00 P.M. | Updated Cost of Service Results and Next Steps Continued
- November 29 | 2:00 P.M. | Updated Cost of Service Results and Next Steps Continued
WHOLESALE INVOLVEMENT
The Wholesale Involvement Committee members included representatives from each of Austin Water’s wholesale customers served.
Meeting Schedule:
- September 27 | 9:30 A.M. | Orientation
Agenda & Backup | Reference | Audio
- October 5 | 9:30 A.M. | Revenue Requirements
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November 8 | 9:30 A.M. | Revenue Requirements
- November 29 | 9:30 A.M. | Revenue Requirements
Agenda & Backup | Audio (partial recording due to technical issues)
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December 13 | 9:30 A.M. | Water Cost Allocation
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January 4 | 9:30 A.M. | Decision Point Review
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January 17 | 9:30 A.M. | Decision Point Review and Wastewater Cost Allocation
Agenda & Backup | Audio (partial recording due to technical issues)
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January 31 | 9:30 A.M. | Wastewater Cost Allocation and Financial Benchmarks
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February 21 | 9:30 A.M. | Customer Assistance Program, Financial Benchmarks, and Other Decision Points
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March 6 | 9:30 A.M. | Decision Points and Executive Team Decisions
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April 25 | 9:30 A.M. | Financial Forecast Update and Preliminary Results
- May 23 | 3:30 P.M. | Model Overview
- November 14 | 1:30 P.M. | Updated Cost of Service Results and Next Steps