Bill Payments and Cashier Services

The Development Services Department (DSD) allows customers to make bill payments in several ways. Payment options include paying online and in-person payments, as well as over the phone or by mail. 

Cashier Hours 

Monday - Friday

7:30 a.m. - 3:30 p.m.

Applicable Fees

Please be aware that if using a credit card to make an online payment through the AB+C Portal, the customer is responsible for paying the 2.35% credit card fee ($2.00 minimum).  To avoid this fee, we offer the following fee-free payment options:

• Pay online with a checking account (online bank draft/eCheck/ACH).
• Pay in-person with a credit card (no fee) for payments of $10,000 or less.
• Pay by phone using a credit card (no fee, but also limited to transactions of $10,000 or less).
• Pay in-person with cash or check.

DSD fee schedules can be found by visiting the Fees webpage.

Payment Options

For any method of payment, the maximum amount that can be paid per transaction is $800,000.

For information on DSD Code Compliance payment options, visit Pay DSD Code Fees.

Pay Online

You can pay your bill online using your AB+C Portal account.  Payment options using this method include a credit card (2.35% fee) or a linked checking account (online bank draft/eCheck/ACH).

  Log In or Register  

Go to the AB+C Portal and log in or create an account.

 

  Pay Your Bill

Select "Pay My Bill" to display only your permits that are eligible for payment.

 

  Choose Bills to Pay

Use the checkboxes to mark the bill(s) you want to pay, and then click "Pay Selected."

 

    Review and Pay

A summary page will display the list of permits you have selected to pay for.  If, after reviewing your selections and everything appears correct, click "Pay Now."

Pay In-Person

Customers can make in-person payments Monday through Friday from 7:30 a.m. to 3:30 p.m. 

In-person payment options include credit card, cash, or check, and they will not incur a service fee. Credit cards can only be used to pay balances of $10,000 or less.

In-person payments can be made by either:

• Scheduling an appointment online to meet with the cashier based on the cashier's availability.
• On a walk-in basis, you may use the kiosk in our building to schedule an appointment within 15-20 minutes of your arrival time.  Priority is given to customers with scheduled appointments.

Please bring documents showing the bill/invoice number(s) to verify your account and the correct payment balances.

Printing Unpaid Invoices:

1. Log into AB+C Portal and click "My Bills"
2. Click on the permit number
3. Go to the "Fee and Payments" section
4. Click on the invoice number and print the unpaid invoice

Book Your Appointment Online

Schedule an in-person appointment with the cashier to deposit funds into your DSD escrow account, pay invoices or fees.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes  

Walk-In Customer

When planning your trip to the Permitting & Development Center, be aware of your parking options, including parking fees associated with using the onsite parking garage.

As you enter the building, computer kiosks across from the reception desk will allow you to check in for a scheduled appointment or set up a new one.  Once at the kiosk screen, you will have two options:

1. For check-in, after selecting your language preference, tap the "Check in for Appointment" button and follow the onscreen prompts.
2. To schedule an appointment, tap the "Make a Payment with a Cashier" button after selecting your language preference and follow the onscreen prompts.

Pay by Phone

Customers can pay their bill over the phone Monday through Friday from 7:30 a.m. to 3:30 p.m. by calling 512-974-7045, at which time a bill/invoice number must be provided to facilitate the payment. If using a credit card for payment, a fee will not be assessed when paying by phone. However, credit card transactions are limited to balances of $10,000 or less.

Printing Unpaid Invoices:

1. Log into AB+C Portal and click "My Bills"
2. Click on the permit number
3. Go to the "Fee and Payments" section
4. Click on the invoice number and print the unpaid invoice

Pay by Mail

Customers may choose a mail-in option for sending their payment by check to the Permitting and Development Center building. If mailing your payment, please allow time for mail to be delivered and processed into the system, which may be several days.

  Prepare Your Check  

Make a check to Development Services Cashier for the amount stated in your bill. All checks must be equal to the exact amount of the bill/invoice(s) being paid in order for the payment to be applied.

 

  Indicate Your Bill/Invoice Number 

Please include a copy of your bill/invoice(s) along with the check. If you are unable to include a copy, then clearly write the bill/invoice number in the comments section of your check. Any check received without a bill/invoice number will be returned to ensure proper application of payment(s) to the customer account.

Printing Unpaid Invoices

1. Log into AB+C Portal and click "My Bills"
2. Click on the permit number
3. Go to the "Fee and Payments" section
4. Click on the invoice number and print the unpaid invoice

 

  Mail Your Check

Mail your check to the address indicated below. To ensure your balance has been applied properly, check your AB+C Portal account status at least one week after your check was mailed. 

Mail to:
City of Austin - PDC DSD - Cashier 6310 Wilhelmina Delco Dr. Austin, TX  78752

 

Contact & Appointments

Cashier hours are Monday through Friday from 7:30 a.m. to 3:30 p.m.

Cashier Call-in Number

Customers can reach Cashier Services by calling (512) 974-7045.

In-Person Cashier Appointments

Schedule an in-person appointment with the cashier to deposit funds into your DSD escrow account, pay invoices, or fees.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes