Welcome to Austin Homeless Strategies and Operations
Austin Homeless Strategies and Operations (AHSO) serves as a focal point for addressing homelessness comprehensively, strategically, and compassionately.
The Homeless Strategies and Operations Strategic Plan guides our work by establishing a shared vision, mission, and strategic direction for expanding access to stable housing and strengthening systemwide coordination.
Vision
Everyone has access to stable housing and the support they need to thrive.
Mission
We serve as the citywide strategic leader to address homelessness in Austin through effective policies, investments, and partnerships.
Key Services and Information
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Call 3-1-1If you are experiencing homelessness, call 3-1-1 for help and resources. |
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Dial 9-1-1If you are experiencing a life-threatening condition, dial 9-1-1 immediately. |
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Open Now Resource MapFind nearby locations of daytime cooling centers, water fountains, healthcare and other services. |
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ServicesFind vital services offered by HSO. |
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Homeless Services ContractsLearn about competitions, solicitations, and contracting with HSO. |
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SheltersFind information about nearby shelters. |
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HousingFind information about prevention and housing. |
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DictionaryExplore terms related to homelessness. |
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View City PolicyView the latest City of Austin policy regarding homelessness. |
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Frequently Asked Questions (FAQs)Find FAQs about encampments in the City of Austin. |
Featured Programs and Initiatives
- Public Spaces Initiatives
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As part of our commitment to the health and safety of our community, the City of Austin launched the cross-departmental Clean City Strategy in 2019. Through programs that engage people experiencing homelessness, the City helps to maintain clean, hygienic spaces for everyone.
- Housing-focused Encampment Assistance Link (HEAL) Initiative
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The HEAL Initiative is intended to compassionately close the most unsafe encampments in our city by offering people experiencing homelessness a direct pathway to crisis shelter and opportunities to attain stable housing, sustainably reducing public camping in unsafe areas.
- Homeless Outreach Street Team (HOST) Initiative
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The HOST initiative is an interdisciplinary team comprised of members from the Austin Police Department (APD), Emergency Medical Services (EMS), Downtown Austin Community Court (DACC), and Integral Care.
- Strategic Direction
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The Austin City Council identified homelessness as the top priority indicator in Austin’s Strategic Direction 2023 and adopted the Austin Action Plan to End Homelessness. The Action Plan aligns the City, County and service providers to create a holistic system of care for individuals experiencing homelessness that is more efficient and effective. Additionally, the City Council adopted Resolution 20190620-184 directing the City Manager to explore a variety of options to address homelessness.
