+ City of Austin, Texas

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Programs

As a collaborative partnership with Austin Water, the Joint Committee will assist in developing recommendations for short-term and long-term financial plans to strengthen the financial stability of Austin Water Utility.

Austin Water is no longer accepting applications for this program.

This graph shows Austin's current daily water usage in million gallons per day (MGD). One trigger for Stage 2 Water Restrictions is usage that reaches 270 MGD for one day or 260 MGD for three consecutive days.

Austin Water is currently in the budget creation process for the next fiscal year that begins on October 1, 2013. We will host an open house on Wednesday, June 5th from 6-8 p.m. for Austin Water customers interested in the budget process. The meeting will be held at Austin Water’s main office located at 625 East 10th Street in Room 104.  The first meeting was held on May 20th.

The Water Partnership, a collaborative effort by the City of Austin and Lower Colorado River Authority (LCRA), works to assess water use, implement water conservation strategies and ensure water quality for Austin and the surrounding area.

Irrigation Assessments

Beginning January 1, 2013, commercial, multi-family, and City municipal facilities equal to or greater than 1.0 acre in size are required to obtain an evaluation of any permanently installed irrigation system. Evaluations must be performed by an Austin Water Authorized Irrigation Inspector.

The Austin Water Utility has conducted a comprehensive study to update and improve its methods for determining fair and defensible rates for its services.

The Austin Water Utility Cross Connection/Water Protection Program administers local, state and federal regulation compliance to protect health and safety of the public water supply. Our program works to prevent cross connections by ensuring safeguards are in place to protect the public water system from contamination hazards. We also work to prevent unauthorized use or damage to fire hydrants to ensure constant fire suppression capabilities.

Each year, thousands of tons of biosolids are anaerobically digested and composted with yard trimmings into an EPA-certified soil conditioner called Dillo Dirt. This product is donated to landscape public places and sold to commercial vendors for sale.

Check out the Texas Parks and Wildlife video; Birding in a Natural Wasteland - this is a great explanantion on the making of Dillo Dirt and information about the Hornsby Bend Biosolids Management Plant.

Austin Water is committed to serving clean, high-quality drinking water to the people of Austin today and well into the future. Learn more about how we preserve the quality of your water, and discover more about the tap water that permeates your life.

The Drought Presents Historic Challenges

To file a claim with the City of Austin, you should send a letter addressed to: City of Austin Law Department P.O. Box 1546 Austin, TX 78767-1546  

Commercial, manufacturing, or trade establishments (including nonprofits, government agencies, and businesses) must obtain a permit to discharge industrial waste into the City’s sanitary sewer system. Most industrial waste producers will fall in the general industrial user category.

This is a comprehensive list of contact information for Austin Water services.

Our Industrial Waste Pretreatment Program ensures that local, state and federal regulations are met regarding the quality of wastewater discharged into the City’s wastewater system. Area businesses are required to install, operate and adequately maintain pretreatment devices and/or systems to remove pollutants that could otherwise damage or obstruct the wastewater collection system or interfere with the wastewater treatment process.

Enero 2013 a Diciembre 2013

View the Annual Drinking Water Quality Report in English.

Este informe anual sobre la calidad del agua potable provee información del agua potable en Austin. La Agencia para la Protección Ambiental de los Estados Unidos (EPA, por sus siglas en inglés) exige que todos los proveedores de agua potable en el país suministren anualmente un informe de la calidad del agua.

Free Irrigation System Evaluations You may schedule a free Irrigation System Evaluation if you are a residential customer of Austin Water or a qualifying water provider, have an in-ground sprinkler system, and have used either more than 25,000 gallons in one month this season or more than 20,000 gallons in two consecutive months this season.  A licensed irrigator from Austin Water will check your system and help you determine an efficient watering schedule.

Austin Water Utility regulates all liquid waste transportation in the city limits to protect public health, safety, and water quality. Liquid waste can include sewage, water treatment sludge, grit, and grease waste. Proper liquid waste disposal protects the wastewater collection system and reduces sanitary sewer overflows caused by waste buildup.

A clean environment while serving food is good for your customers and your community. Waste water from your mobile food business must be disposed of properly to avoid clogging sewer lines or polluting the environment. Even on the go, there is much you can do to protect the environment and avoid fines.

Variances to watering restrictions for commercial and residential properties may be granted in accordance with City Code, Chapter 6-4-30, Water Conservation Code. The director may grant a variance to Section 6-4-15 (Water Conservation Stage Regulations), Section 6-4-16 (Drought Response Stage One Regulations), Section 6-4-17 (Drought Response Stage Two Regulations), or Section 6-4-18 (Drought Response Stage Three Regulations), if the director determines that the property has completed the installation of a Xeriscape. 

Chapter 6-4-2 defines New Landscape as:

Installing a properly fitted swimming pool cover can reduce the amount of water lost to evaporation, decrease the amount of debris in the pool, and help lower pool maintenance costs.

Qualifying Austin Water residential customers can receive a rebate for 50 percent of the purchase price up to:

  • $50 for a new manual pool cover or solar rings; or
  • $200 for a new permanent, mechanical pool cover.

The rebate is limited to one pool cover per customer, per service address.

Wastewater surcharges are charged to businesses that discharge wastewater exceeding “normal” wastewater standards. Business wastewater can be more heavily concentrated with solids and organic matter than residential wastewater, making it more expensive to treat. 

Private Lateral Program, Utility Development Services Division

In April of 2012 Austin Water launched “Renewing Austin” a five-year program to upgrade aging water lines and to keep pace with the infrastructure demands of a growing city.

Commercial customers who currently pay a wastewater surcharge may request that their business be resampled and their surcharge reassessed. The wastewater surcharge only applies to permitted businesses discharging extra-strength wastewater. 

Significant Industrial Users (SIUs) are industrial waste producers that, by federal definition, require a specific level of regulatory attention. SIUs must meet self-monitoring and reporting requirements for effluent limitations, sample collection, reporting schedules, record keeping, and hazardous materials management.

Austin Water implemented Stage 2 Regulations in September 2012, and they remain in effect. This is in response to combined storage in lakes Travis and Buchanan reaching the 900,000 acre-foot trigger in the Drought Contingency Plan.

The City of Austin Water Utility through investigation, testing, and usage has identified various products that have established satisfactory performance records. Those products that relate to construction of water and wastewater facilities are listed by manufacturer on Standard Products Lists issued by the Utility and updated quarterly.

In limited situations, Austin Water may be able to grant a variance from the watering schedule. Please click on the links to find more information about an available variance; detailed instructions, and the variance application. All variance requests must be made on the provided application. Please note that applicants must follow the watering schedule in effect until a variance is approved. 

The wastewater averaging cycle that determines wastewater charges begins mid November 2013. This averaging cycle, which will continue until mid-March 2014, determines wastewater rates for the 2013-2014 service year. Austin Water Utility conducts wastewater averaging for three months in the late fall and winter months because less outdoor water is used during this time; this better determines the actual indoor wastewater amounts that are returned to the wastewater system.

The Federal Clean Water Act regulates discharges into the U.S. surface water bodies such as streams, lakes and estuaries. All plants discharging treated effluent into surface waters of the U.S. are required to obtain a permit that regulates the quantity and quality of their discharges. In 1998, the U.S. Environmental Protection Agency delegated the oversight of this program in Texas to the Texas Commission on Environmental Quality (TCEQ).

The City of Austin Water Utility is responsible for managing the City's water resources, including operating and maintaining the water and wastewater treatment and distribution systems.

General Information about the Water and Wastewater Commission

The seven member Water and Wastewater Commission was created by the Austin City Council (Ord. 20071129-011) and empowered to review, analyze, and advise the city council on the policies and resources relating to the city water and wastewater utility and water quality;

On October 24, 2013, The Austin City Council voted to pass an ordinance updating impact fees that can be assessed by Austin Water. The vote was the culmination of over a year of public outreach and stakeholder input on how best to structure the fees, coordinated through the Impact Fee Advisory Committee.

Lowering our water use ensures clean water for future generations, reduces the electricity required for water and wastewater services, and decreases the need and expense for water infrastructure.

Water Quality Reports for Major Industrial Users and Consumers. Monthly and Quarterly Summaries of water quality parameters in finished drinking water.

Reclaimed water is recycled from wastewater generated by homes and businesses and treated for virtually any use not requiring higher-quality drinking water, including irrigation, cooling towers, industrial uses, and toilet flushing. Using reclaimed water protects the drinking water supply, recycles water, and saves money.

Customers of the City of Austin Water Utility (Utility) receive their drinking water from two water treatment plants that pump surface water from the Colorado River as it flows into Lake Austin. The City of Austin treats and filters the water according to federal and state standards to remove any possible harmful contaminants.

The Austin Water Utility and our paying customers are victims of millions of gallons of water annually stolen from fire hydrants.

Water Treatment Plant 4 (WTP4), is an important investment in Austin’s future. With a rapid rise in population comes increased demand for clean water; doing nothing, this increased demand will tax an aging water infrastructure.  WTP4 will add capacity and reliability, ensuring that Austinites enjoy safe and reliable water service for future generations.

The City of Austin adopted Ordinance No. 20121011-005 which went into effect on Oct. 22, 2012. This ordinance (now Chapter 15-12 of the Austin City Code) includes registration requirements that apply in conjunction with the drilling of water wells, the installation of water well pumps and other closely related activities. Starting early in 2014, properties with one or more water wells will be charged a fee of $7.50 per month.

Save water, save money, and add convenience with a new timer for your hose-end sprinkler.