The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment (Ordinance No. 20130926-012; Ordinance No. 20141120-003) was to ensure Austin renters are living in properties that meet minimum health and safety standards, as defined by the International Property Maintenance Code (IPMC).
Maps & Data
Repeat Offender Violation Dashboard—shows data related to only those properties currently required to register in the Repeat Offender Program.
(see Notices of Violation sent to a property by clicking on the Violation Case Link in the spreadsheet located at the bottom of the page.)
Citizen Connect—shows all complaints in the City. Allows searches of complaint cases by address, case number, or various region filters.
Allows users to create alerts for a specific address or even a radius around an address. Users can also filter complaints by the year that they were created.
Renters & Residents
Submit a complaint
Online.
Download the app.
Dial 3-1-1.
Check the status of a complaint
Email.
Dial 512-974-2633 (CODE).
Priority levels explained
Find a Notice of Violation on the Repeat Offender Violation Dashboard
Retaliation protection
In English.
In Spanish.
Owners & Property Managers
Criteria—Properties are required to register with the Repeat Offender Program when one of the three criteria below is met during a 24-month period.
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Two or more separate notices of violation not corrected within the allotted time.
Five or more separate notices of violation—of any type—issued on separate days regardless of whether they were corrected or not.
Two or more citations
Fees
$372 per year for rental registration within the Repeat Offender Program.
Complete list of fees
Registration form—must be submitted within 14 days of notification.
What to expect as a ROP property—once a property is required to register, that property will begin to receive periodic inspections. These inspections may occur once a year.
Suggested common area signage—this signage meets the requirements of the ordinance. If a sign company needs alternative formats, please contact us.
Suspension and Revocation—a property may have its registration suspended or revoked. Suspension or revocation of a rental registration prohibits a property from leasing vacant units until the property is brought into compliance.
Memorandum to City Council
Presentation for property owners registered in Repeat Offender Program
Suspension and Revocation process
In English
In Spanish