Billing questions: For account balances, consumption inquiries, deferred payments, final termination notices, levelized billing, low income discount program, service reconnection for delinquent accounts, pay stations and drop boxes, and the City's Plus One Program, please call the Austin Energy Customer Service Center at 512-494-9400 from 7:00 a.m. to 7:00 p.m. Monday through Friday or by e-mail to firstname.lastname@example.org.
Permanent repairs: When repairs have been made affecting roadways, sidewalk, curbs, gutters or driveways, Austin Water will make temporary repairs and submit a request to Public Works Street and Bridge Division for permanent repairs. To check on the status of the permanent repair, please call 512-974-8777 and/or visit their website.
Evaporative Loss Program and billing adjustments, Wastewater Metering Program and billing adjustments, Wastewater Averaging, Water and Wastewater Rates, and Accuracy Test of Water Meters: please send an e-mail.
Water Conservation: For inquiries, watering tips, and rebate information please e-mail. our Water Conservation program or contact our staff at 512-974-2199.
Service Extension Requests: Visit the Utility Development Services Division website by clicking here.
Cross Connection Control / Water Protection: For questions and information regarding backflow prevention devices or other cross connection control requirements, please e-mail our Water Protection program or contact our staff at 972-1060.
Industrial Waste Control / Pretreatment: For questions and information regarding requirements for wastewater discharge permits or pretreatment devices (e.g., grease traps, pH neutralization systems, metals precipitation, etc...), please e-mail our Pretreatment program or contact our staff at 972-1060.
Liquid Waste Haulers: For questions and information regarding permitting, inspection and documentation requirements for liquid waste haulers, please e-mail our Liquid Waste Hauler program or contact our staff at 972-1060.
Water Wells: For questions and information regarding water wells and applicable registration requirements, please e-mail our Water Wells program or contact our staff at 972-1060.