- 24-Hour Emergency Service: 512-972-1000
- Water and fire hydrant leaks, water main breaks, overflows and water pressure: 512-972-1000 or complete an online form here.
- New Utility Service and Billing Questions (Austin Energy): 512-494-9400
- Administrative Offices: 512-972-0101
- Customer Service/TAPS: 512-972-0000
- Community Relations: 512-972-0155
- Involvement Opportunities: 512-972-0155
- Dillo Dirt Sales Location Info.: 512-972-1950
- Water Conservation: 512-974-2199
Customer Service
Who to Contact
General questions, comments or concerns: please send us an e-mail.
New service (including water, wastewater, solid waste and electric): visit Online Customer Care.
Billing questions: For account balances, consumption inquiries, deferred payments, final termination notices, levelized billing, low income discount program, service reconnection for delinquent accounts, pay stations and drop boxes, and the City's Plus One Program, please call the Austin Energy Customer Service Center at 512-494-9400 from 7:00 a.m. to 7:00 p.m. Monday through Friday or by e-mail to myaccount@coautilities.com.
Consolidated City Utility Billing: Visit Austin Energy's Website.
Permanent repairs: When repairs have been made affecting roadways, sidewalk, curbs, gutters or driveways, Austin Water will make temporary repairs and submit a request to Public Works Street and Bridge Division for permanent repairs. To check on the status of the permanent repair, please call 512-974-8777 and/or visit their website.
Evaporative Loss Program and billing adjustments, Wastewater Metering Program and billing adjustments, Wastewater Averaging, Water and Wastewater Rates, and Accuracy Test of Water Meters: please send an e-mail.
Water Conservation: For inquiries, watering tips, and rebate information please e-mail. our Water Conservation program or contact our staff at 512-974-2199.
Utility Service Regulations and the Land Development Code: American Legal Publishing has information is available online for both Utility Service Regulations and Land Development Code.
Service Extension Requests: Visit the Utility Development Services Division website by clicking here.
