The Community Registry is a database of self-registered neighborhood associations, community groups, and stakeholders maintained by the City of Austin Neighborhood Assistance Center in the Development Services Department. The Community Registry is an important communication tool for neighborhoods and others to be notified of land use issues relating to their area. Organizations registered in the Community Registry are encouraged to update their record at least once every two years.
DSD is committed to conducting annual customer satisfaction polls to gather input on how the department can improve the service level provided to its customers. The polls are administered by ETC Institute. The results of both polls are listed on this webpage:
In August 2017, the Office of the City Auditor released a report on the demolition permitting process that highlighted areas of concern. The City Council followed up in December 2017 with a resolution requesting the Development Services Department develop recommendations to redesign the demolition permitting process to achieve the goals from the City Auditor's report.
The report contains recommendations that accomplish the goals from the City Auditor's report and includes feedback obtained from stakeholder meetings.
Demolition Permit Process Report (PDF) (134 pp, 2.6 MB)
These flowcharts serve as a guide to help you better understand the development and permitting process.
Listed below are the Fee Schedules for Fiscal Year 2019-20. These fees became effective on October 1, 2019. If you have questions, please call 3-1-1, or email us at email@example.com.
View applications, checklists and associated packets for the Development Services Department.
Note: Some applications may not reflect newly adopted fees. Please refer to DSD Fees to determine correct fees.
Growth Watch is your portal to datasets extracted from the City's development review system in geographic informations system (GIS) and other formats to support tracking and understanding of development trends.
Alternatively, use Austin Build + Connect (ABC) to see additional information and case types for individual permits/cases, or Property Profile, which provides a map viewer of certain case types and other GIS layers.
These reports track development activity and review times for Fiscal Year 2013 thru August 2016. Click here to view the Success Metrics which identify key performance measures and target goals for the department.
Note: Development Process Tracking Summaries from October 2014 through April 2015 previously included an overstated amount in the “Valuation for Multi-Family” for FY15 permits. This error has been corrected and revised summaries are now posted. We apologize for the incorrect information.
The Neighborhood Assistance Center provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin. The following provide more information about the Neighborhood Assistance Center and its programs.
The Development Services Department has various online tools to help you search for development & permit related information, sign-in for service, view geographic related information, or learn about the development process.
Search for building and development information (building permits, residential and commercial plan review cases, site plans, subdivisions, and zoning cases)
The Success Metrics identifies key performance measures and target goals for the Development Services Department. These metrics gauge the performance of review times, wait times, employee investment, and technology to assess business processes and organizational efficiencies. These reports are published monthly.