Modified Operations: We Are Ready To Serve You.
Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.
Services that have been provided by the Development Assistance Center (DAC) in the past have been realigned, and staff roles now reside within the areas they represent. You will continue to have access to these staff experts for consultation and other Development Assistance Services needs. Below is a list of these staff experts and their contact information.
For general questions, or if you are unsure of which staff member to reach out to, call 512-974-6370.
Austin Energy
Building Service Planning Applications (BSPA), Electrical Service Planning Applications (ESPA), and Distributed Generation Planning Applications (DGPA)
Bruce Crosby | 512-974-9112
Marvin Pace | 512-974-2632
Austin Water
General Info, Taps, Water & Wastewater Service Plan Verification (WWWSPV) AWTaps
Cory Harmon | 512-974-2882
Board of Adjustment
Support | Diana Ramirez | 512-974-2241
Variances | Elaine Ramirez | 512-974-2202
Engineering, Water Quality, Floodplain, Retaining Walls
Jennifer Back | 512-974-6361
Environmental, Landscape, Boat docks, Red Tags
Kristin Carlton | 512-974-6369
Records & Research
For assistance in researching a property, please contact one of our research associates. If it is determined that the record needs to be retrieved from our archives, you will be instructed to complete a Public Information Request and a cost estimate will be provided to you.
Logan Frazier | 512-974-2655
Gabriel Guerrero | 512-974-2816
Sylvia Herrera | 512-974-2824
Sign Permits
For signs visible from the street right-of-way and used for advertising. Also, see Chapter 25-10 of the City Code.
Cierra Flores at 512-974-2612.
Site Plan Corrections/Exemptions
Robert Heil | 512-974-2330
Glenn Rhoades | 512-974-2775
Sallie Correa | 512-974-9747
Temporary Use Permit
For short-term use of a property without an existing site plan or certificate of occupancy. See Chapter 25-2-921 of the City Code.
Bryan Walker | 512-974-2686
Temporary Event Sound Permits
Bryan Walker | 512-974-2686
Transportation, Driveway, Sidewalk waivers, Site Plan, Commercial Design
Viktor Auzenne | 512-974-2941
Zoning, Site Plan, Change of Use
Robert Heil | 512-974-2330
Glenn Rhoades | 512-974-2775
- Forms & Applications
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- Board of Adjustment & Sign Review Board
- Development Assistance Center
- Alcohol Beverage Waiver
- BYOB Venue Permit Application
- Development Compliance Letter
- Land Status Determination Application
- Mobile Retail Application Form
- Non-Peak Hours Concrete Installation Permit (Central Business District only)
- Outdoor Music Venue Application
- Records Research Form
- Sign Permit Application
- Site Development Exemption for Interior Remodel Floodplain Review
- Site Plan Correction Process and Form
- Site Plan Exemption Request Process and Form
- Temporary Event Sound Permit Application
- Temporary Use Permit Application
- Use Determination Application
- Alcohol Beverage Waiver
- Board of Adjustment & Sign Review Board