These resources in multiple languages that you can print and share. Help amplify the message of the City of Austin and Travis County to stop the spread of COVID-19.
- Help Prevent Disease Flyer
Cover coughs and sneezes with your bent elbow or tissue, wash your hands often with soap and water for 20 seconds, don't touch your face with unwashed hands and stay home when you are sick.
- COVID-19 Informational Flyer
The overall risk of COVID-19 in Texas to the general public is elevated at this time due to the growing evidence of person-to-person spread in the United States
- Prevent the Spread of COVID-19 (Flatten the Curve) Flyer
Increase awareness of social distancing and practice of proper hygiene to help flatten the curve.
- Anti-Stigma Flyers
A printable version of this flyer is available in English.
This toolkit provides images to help interrupt stigma and reduce bias as it relates to COVID-19
These images are intended for use on social media. Feel free to repurpose them for other communications channels.
- Flyers for Grocery Stores
Food access is part of critical infrastructure. Grocery stores are encouraged to take these steps and post these flyers to protect their patrons.
A printable version of this flyer is available in English
- Social Distancing, Monitoring, Quarantine, or Isolation Flyer
Many terms have been circulating regarding controlling the spread of COVID-19. Our partners at the University of Texas created a flyer to distinguish social distancing, monitoring, quarantine, and isolation.
A printable version of this flyer is available in English and Spanish.
As the new COVID-19 Orders on community gatherings, restaurants and bars are implemented, Austin-Travis County are highlighting the range of services provided by public sector and community and economic development partners to help people in the service, events, music and other industries who are likely to be impacted most by the restrictions.
- Homeless Resources
For more information, visit www.AustinTexas.gov/Homelessness.
At this time, the City of Austin is continuing to provide services for people experiencing homelessness. HUD is providing the City additional guidelines to be able to put some measures in place at our emergency shelters as well as any kind of short-term places where people are going through transitional housing.
CDC provided Interim Guidance for Homeless Shelters for which Austin-Travis County are complying.
- Utility Services
The City of Austin has taken steps to ensure customers have uninterrupted access to utility services. Immediate assistance is available to all our customers. Austin Energy, which manages customer care and billing for all City of Austin utilities, also offers several programs that help customers stay on track with their utility bills:
Deferred payment plan: This will ensure the customer receives uninterrupted utility services as they work with utility representatives to develop a long-term plan that meets their financial needs. Customer Assistance Programs: Limited income customers and medically vulnerable customers may receive assistance for immediate and lasting utility bill relief for customers.
The following companies have temporarily suspended natural gas service disconnections due to non-payment for Coronavirus situation:
Both City of Austin Utilities Payment Centers are closed as of March 18. Click here to learn more about other ways customers can pay their utility bill.
Residential and commercial customers can contact the Customer Care Contact Center at 512-494-9400 with any questions.
- Internet Accessibility
Charter is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
AT&T is offering Internet access to qualifying limited income households for $10/month through the Access from AT&T Program. Eligibility has been expanded to households participating in the National School Lunch Program and Head Start.
- Childcare Assistance
The Workforce Solutions Child Care Services (CCS) at 512-597-7191 can help provide some information regarding subsidized child care for eligible families.
Call 2-1-1 for COVID-19 questions and social services and basic needs resources for individuals, staff and families.
For COVID-19 related early childhood resources in Austin, visit the Success By 6 portal.
Workforce Solutions Capital Area- For general information or questions about child care subsidies please call (512-597-7191) or email email@example.com.
For Child Care Providers: If you are in need of supplies (cleaning supplies, food, etc.), complete this form. While the Austin-Travis County COVID-19 Child Care Task Force cannot guarantee that we can get you all the needed supplies, the City of Austin and Task Force partners will do all we can to try to help meet these needs.
- Immediate Housing Needs
Neighborhood Housing and Community Development (NHCD) offers information and referrals to assist COVID-19 impacted community members with immediate housing assistance, including:
INFORMATION ON AVOIDING EVICTION OR PREVENTING DISPLACEMENT: Lists resources for legal counseling, alternative housing, tenant relocation assistance, and supportive resources.
HELP PAYING RENT/EMERGENCY FINANCIAL ASSISTANCE: Makes available a listing of local programs that provide temporary, emergency financial assistance in the form of grants or loans for utilities, rental expenses and mortgage payments.
HELP FOR HOMEOWNERS, MORTGAGE ASSISTANCE AND PROPERTY TAXES: Offers guidance and information on refinancing or modifying mortgage loans, lowering payments, or other solutions to avoid foreclosure. Also, provides property owners on setting up (or renegotiating) a payment plan for property taxes, or to learn more about available programs, such as homestead exemptions and property tax deferrals for those age 65 and older, persons with disabilities, and veterans.
- Food Assistance
Local food pantries and school districts are providing emergency food access in our community. If you are in need of food assistance, please call 211 or visit Connect ATX.
Organizations providing emergency food assistance to people in need can get connected with volunteers and other resources using the ATX Emergency Food Systems Exchange.
- Workforce & Business Resources
The Economic Development Department is offering services for businesses who may find themselves struggling in the coming weeks. They include free business coaching, emergency planning resources, and a Family Business Loan Program.
The Economic Development Department is also is waiving the charge for their online Small Business Classes. These classes usually cost $35. Residents and business owners can register for any of the following online classes for free:
- Marketing Essentials
- Small Business Recordkeeping
- Manage Your Cash Flow
- Small Business Accounting
- Strategic Pricing
- Supervisory Excellence
- BizOpen: Commercial Property Requirements Webinar
- Grow Your Business with A to Z Research Database
BizAid Business Orientation How to Write a Business Plan Human Resources Basics
Texas Workforce Commission is where you can apply for unemployment benefits, and there is helpful tutorial to guide you through the process.
Workforce Solutions Capital Area can assist you in finding new work. Call them at 512-485-3792.
- Healthcare Services
People with no insurance and no established provider experiencing coronavirus-like symptoms (e.g. fever, cough, shortness of breath) should call CommUnityCare at 512-978-8775. CommUnityCare will triage people over the phone and send them to the appropriate location. We are following Centers for Disease Control and Prevention (CDC) rapid-response protocol. People with no established provider should call the number above rather than come in to a clinic to prevent any potential spread of the virus.
- Resources for Veterans
US Department of Veterans’ Affairs COVID-19 Response
VA has implemented an aggressive public health response to protect and care for Veterans in the face of this emerging health risk.
WoVeN Women Veterans Network
WoVeN is now offering virtual peer support groups during COVID-19. These meet for 90 minutes at a time every week for two months. To help group members share and reflect on many different aspects of their life, each group meeting focuses on a new theme.
- Mental Health Services
Integral Care’s Psychiatric Emergency Services Update:
Starting Tuesday, March 24th, Integral Care’s Psychiatric Emergency Services (PES) will provide all visits by telephone and telehealth. Face-to-face visits will be by appointment only as needed. PES provides urgent mental health care. PES is not accepting walk-in visits at this time. Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 1 to speak to our staff. Hours: Monday – Friday, 8am to 10pm; Saturday, Sunday and Holidays, 10am to 8pm
Adult & Children Mental Health Services Update:
Most Integral Care adult and child mental health services are now being provided by telephone or telehealth. Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 4 to speak to our staff. Hours: Monday – Friday, 8am to 5pm
24/7 Crisis Helpline:
Our 24/7 Crisis Helpline continues to provide immediate support to people experiencing a mental health crisis 24 hours a day, 7 days a week. For help, please call 512-472-4357. Press 1 for English, then 1 for crisis support.
- Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 1 to speak to our staff.
- Hours: Monday – Friday, 8am to 10pm; Saturday, Sunday and Holidays, 10am to 8pm
Integral Care’s Mobile Crisis Outreach Team Update:
Starting Tuesday, March 24th, Integral Care’s Mobile Crisis Outreach Team (MCOT) will provide all visits via telephone and telehealth with face-to-face visits by appointment only as needed. MCOT provides mental health crisis care in the community.
- General Services
Austin 2-1-1 is a free social service hotline available 24 hours a day.
Austin 3-1-1 is a resource to help answer all general questions for more assistance.
Aunt Bertha is a website that matches qualified individuals with food, housing, transit, health/medical, education, and legal help.
The Austin Disaster Relief Network (ADRN) is partnering with Austin Public Health (APH) and the City's Homeland Security and Emergency Management (HSEM) to collect personal protective equipment from the public. APH and HSEM will distribute the donated supplies based on need. Austinites are encouraged to donate the following supplies:
- Hand Sanitizer (of all sizes)
- Antibacterial Soap
- N95 Masks(NEW)
- Surgical Masks(NEW)
- Industrial Masks (N-95 or Dust)
- Disinfectant Wipes(NEW)
- Latex-Free Gloves
- Eye Protection Goggles or glasses (NEW)
- Face Shields (NEW)
- Protective Gowns (water-resistant)
- Disposable Food Grade Gloves
- Thermometers (NEW only), especially non-contact versions
ADRN is also accepting homemade masks.
Donations can be dropped off at ADRN Headquarters/HOPE Family Thrift Store, 1122 East 51st Street, Austin 78723 on Monday-Saturday from 10 am-6 pm