Who We Are
Austin Technology Services
We work behind the scenes to power the technology that helps our community access services, stay informed, and engage with their City.
Vision
ATS vision is to be a best-in-class model for trusted technology solutions and leadership.
Mission
ATS mission is to deliver technology solutions that make the City work.
Guiding Principles
Austin Technology Services is committed to delivering modern, reliable, and secure technology that strengthens City services and supports a safe, connected, and responsive Austin. Our guiding principles and goals focus on improving the tools residents depend on every day, enhancing digital experiences, and ensuring the City continues to operate efficiently and securely as our community grows.
- Model Excellent IT Support
Our IT Customer Service teams support over 15,000 City of Austin employees’ hardware and software technical issues, taking in an average of 600 service tickets per day, with over 60,000 tickets resolved per year.
- Empower Public Safety
Our Public Safety teams provide mission-critical technology for Austin’s public safety agencies, ensuring first responders stay connected and ready to serve.
- Maintain Transparent Government Data
The City of Austin encourages the use of public data to spark innovation, promote community collaboration, increase government transparency, and inform decision making through our Open Data program, which provides access to data and information about our city government.
- Committed to Process Improvement
Our ATS teams drive organizational success by standardizing project management practices, ensuring alignment with business goals, and continuously identifying opportunities to enhance the overall performance of the solutions we provide for the City.
- Reimagine Digital Experiences
Our digital services teams use human-centered research, data, and design to reimagine and build technology solutions that are simple, secure, and accessible for the community of Austin. IT investments and impact are maximized through our partnerships with departments across the City and through our Business Relationship Managers.
Contact
Kerrica Laake
Chief Information Officer
Kerrica Laake
City of Austin, Chief Information Officer
As the Chief Information Officer, Kerrica Laake focuses on digital transformation efforts that will help the City of Austin modernize its technology portfolio and improve the digital experience for employees, the community and business operations.
Kerrica Laake has thirty-two years of City government experience and for twenty-three years she has successfully engaged leadership teams, stakeholders, customers, staff, and vendors to create innovative, customer driven, community focused technology solutions for the Austin community.
Kerrica is determined to deliver technology solutions that make the City work.