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911 Calls Received |
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Desired Outcomes |
Not applicable |
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Standard |
Not applicable |
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Acceptable Quality Level |
Not applicable |
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Monitoring Method |
Run Chart updated by 10th business day of each month |
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Measure Description |
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Indicator Description |
Count of all calls received in cthe communication center by EMS. |
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Question Indicator Answers |
How many 911 calls does ATCEMS receive each month? |
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Patient/Customer Need |
Not applicable |
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Type of Measure |
Process |
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Objective |
Not applicable |
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Data Provided By |
Business Analysis and Research Team, derived from the CAPCOG eCATS reporting tool. |
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Reporting Values |
Count of emergency calls received via 911 and the non-911 numbers, as routed through the CAPCOG emergency number switch. |
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Limitations |
Not applicable |
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Notes |
None |
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Measure Calculation |
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Formula Description |
The count of inbound calls as reported through the CAPCOG 911 phone switch. |
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Indicator Formula |
value=count([incoming calls]) |
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Data Filters |
None |
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Interval Calculation |
Not applicable |
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Numerator |
Population: Incoming calls received through the CAPCOG 911 phone switch. |
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Inclusion: Values in the "Total Calls" column of the report Last 12 Months Answer Time. |
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Exclusion: None |
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|
Data Source: eCATS report Last 12 Months Answer Time, from the "Preconfigured Reports" section of CAPCOG eCATS reporting tool |
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Denominator |
Population: Not applicable |
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Inclusion: Not applicable |
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Exclusion: Not applicable |
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Data Source: Not applicable |
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Aggregation |
Calls are aggregated by month or year (calendar or fiscal) |
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Stratification |
None |
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Minimum Sample Size |
Not applicable |
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Data Lineage |
Call volume is automatically tracked through the CAPCOG 911 switch. Values are obtained through the online eCATS reporting tool |
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Reporting |
|
|
ATCEMS Scorecard |
Medium: Web site chart Orientation: External Format: Run chart containing monthly data values for most recent 13 month period. Update Frequency: Monthly |
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Measure Calculation |
|
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Pillar/Strategic Objective Links |
None |
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Development Status |
Actively reporting. |
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References |
None |
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Best Practices |
None referenced |
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Definition Version Info |
Version B; 2014-02-20 |