Customer Satisfaction

Customer Satisfaction Score

This indicator shows the percentage of customers who describe themselves as “very satisfied” or “satisfied” with the service provided by ATCEMS. This data is obtained by conducting phone surveys with customers.

Why Is This Important?

Patient satisfaction is a key performance indicator in the Healthcare Industry, including EMS.  Patient Satisfaction evaluates the patient’s impression of the quality of service they receive from ATCEMS.  It helps the department improve the patient-medic interaction and, ultimately, how the community values the EMS system.

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