Dispute a Billing Claim
If you received a bill from the City of Austin and think it is wrong, you can dispute it.
How to Submit a Dispute
Write a Letter to the Claims Division
You must send this letter within 30 days of receiving the bill.
In your letter, include:
- Claim file number
- Address where the damage occurred
- Date of the damage
- Description of the event and why you dispute the claim
- Supporting documents (e.g., photos, invoices, reports)
Submit by Mail
Mailing Address
City of Austin
Claims Division
P.O. Box 96,
Austin, TX 78767