Blueprint of Change showcases the journey of DSD from its inception to the completion of its ambitious two-year Action Plan.

The Zucker Final Report was received on Friday, May 8th, 2015. Below are links to the full report and individual chapters.

Blueprint of Change showcases the journey of DSD from its inception to the completion of its ambitious two-year Action Plan.

The Zucker Final Report was received on Friday, May 8th, 2015. Below are links to the full report and individual chapters.


Full Document (PDF, 814 pp, 10.8 MB)


I. Executive Summary (PDF, 16 pp, 679 KB)

II. Introduction and Summary (PDF, 26 pp, 805 KB)

III. Issues Related to Entire Planning and Development Review Department (PDF, 66 pp, 1.29 MB)

IV. Building Inspection (PDF, 28 pp, 530 KB)

V. Commercial Plan Review (PDF, 20 pp, 484 KB)

VI. Comprehensive Planning/Urban Design Divisions (PDF, 14 pp, 456 KB)

VII. Current Planning/CodeNEXT (PDF, 56 pp, 1.16 MB)

VIII. Development Assistance Center (DAC) (PDF, 18 pp, 665 KB)

IX. Land Use Review (PDF, 78 pp, 1.3 MB)

X. Permit Center (PDF, 18 pp, 474 KB)

XI. Residential Plan Review (PDF, 24 pp, 717 KB)

XII. Site and Subdivision Inspection (SSI) (PDF, 30 pp, 727 KB)

XIII. Support Services, Accounting, Budget, & Fiscal Surety (PDF, 32 pp, 641 KB)

XIV. Technology (PDF, 30 pp, 773 KB)

XV. Benchmark Survey (PDF, 10 pp, 427 KB)

XVI. Boards and Commissions (PDF, 22 pp, 564 KB)

XVII. Customer Perceptions (PDF, 10 pp, 481 KB)


Appendix A Persons Interviewed (PDF, 8 pp, 261 KB)

Appendix B Employee Short Questionnaire (PDF, 26 pp, 560 KB)

Appendix C Employee Long Questionnaire (PDF, 10 pp, 327 KB)

Appendix D Customer Service Tallies (PDF, 106 pp, 4.68 MB)

Appendix E Customer Survey Comments (PDF, 50 pp, 594 KB)

Appendix F Stakeholder Comments (PDF, 42 pp, 470 KB)

Appendix G Benchmark Survey (PDF, 20 pp, 989 KB)

Appendix H Employee Surveys (PDF, 6 pp, 383 KB)

Appendix I Stakeholder Comments by Subject Matter (PDF, 32 pp, 504 KB)

Appendix J Sample MOU (PDF, 4 pp, 327 KB)