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Toilet Replacement Program
The Toilet Replacement Program can help replace up to three toilets per
household with new, efficient toilets. To qualify, you must receive your
water from the City of Austin or an eligible MUD.
Customers may participate in the Free Toilet Program
or Toilet Rebate Program.
Please see specific guidelines for commercial properties and
multi-family properties
Our free toilet program is back, and even better!
We now offer high-performance HETs (high-efficiency toilets)
that use only 1.28 gallons with each flush. These Niagara Ecologic toilets use flapperless technology to ensure great performance
and reduce maintenance needs. You can apply to replace up to 3 toilets per home, if your existing toilets were
installed before 1996. (This program does not replace 1.6 gpf toilets.)
To participate, complete and submit a Free Toilet Program
application form (pdf). We will mail you a voucher to pick up your toilets at a local vendor who
contracts with us. Standard white round-bowl toilets are FREE. Elongated-bowl ADA-height toilets
(17" tall) are available for a charge of $21.10 + tax per toilet, payable at pick-up.
Toilets come with everything you need for installation (wax rings, bolts and seat). Installation is easy for the do-it-yourselfer, or you may
apply for a $60 per toilet rebate (valid for installations after 7/4/08) if you choose to hire a licensed plumber (see details below). Forward plumbing receipts
by mail or fax (974-6548) or call 974-2199 to let us know you've installed the toilets.
The rebate option allows you to choose your
toilet from a list of approved models that carry the
EPA WaterSense label. You purchase and install the toilets, then
send us your completed application (pdf) and a copy of your receipt.
Eligible customers will receive a rebate of the toilet cost, up
to a specified maximum (below).
- Replacing pre-1996 toilets with qualifying HET models -- up to $200 per toilet
- Replacing 1.6 gpf toilets with qualifying HETs -- up to $50 per toilet
- Installing HETs in new construction -- up to $50 per toilet
Note: You must submit
your application and a detailed purchase receipt within 30 days of purchase or installation.
(If you have a receipt showing the date of installation, please submit it along with your application
and purchase receipt.) Late applications will not be honored. Rebates for 1.6 gallon toilets have been discontinued. For rebates on purchases made before 10/31/2008, please call 974-2199.
Please allow 6 to 8 weeks after processing for your rebate check to be mailed.
You are not required to hire a licensed plumber to install your new toilets. However,
participants in the Free Toilet Program* may also apply for a $60 per toilet
installation rebate to help defray the cost of hiring a licensed plumber. ($60 rebate valid for installations on or after 7/4/08, earlier installations rebated at $30 per toilet) To
apply, submit your installation receipt showing the plumber's license number,
work performed and the installation address. (Plumbers and owners
of plumbing companies performing work on their own properties are not eligible
for this rebate.)
(*For Toilet Rebate Program participants, if the cost of the tank and bowl is below the applicable maximum rebate,
you may submit a receipt for installation by a licensed plumber to make up the difference between the toilet cost and the
maximum rebate amount.) Toilets installed through the HET Upgrade Incentive ($50 rebate) are
not eligible for installation rebates.
FOR HANDICAPPED AND SENIOR CUSTOMERS
When ADA-height toilets are medically necessary, Free Toilet Program participants may
be eligible for a waiver of the $21.10 fee for one (1) toilet. You must meet all other program qualifications; this program
does not replace 1.6 gpf toilets. Please call 974-2199 for documentation requirements.
The City does have a program that offers free installation of fixtures
to accommodate the elderly and the handicapped, including the installation
of ADA toilets. The Architectural Barrier Removal Program does require proof
of disability or social security card and is limited to low income customers.
Find the ABR application at: www.cityofaustin.org/ahfc/applications.htm
or call 974-3119. Note: This program is administered through the
Austin Housing Finance Corporation, not Austin Water Utility's Conservation Division. Please consult AHFC's
eligibility guidelines.
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