Modified Operations:
We Are Ready To Serve You.

Following the March 24, 2020, Order by the City of Austin and Travis County to “Stay Home, Work Safe”, we have discontinued all in-person customer services at the One Texas Center facility. Most of our services are available by phone, video conference, email, and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.


Not sure if you need a permit or where to begin?

Answers to your questions are a call away.

  • Call: 3-1-1. Outside the Austin area call 512-974-2000
  • Walk-in hours: Monday, Wednesday, Friday from 8 am to noon, One Texas Center, 505 Barton Springs Road

2nd Annual Live Permit Chat

The online chat has concluded. Residential plan reviewers, Community tree reviewers and Austin Code supervisors answered approximately 50 questions on topics such as whether you need permits for specific projects, where to begin and the importance of getting permits. Click here for all the 2019 Live Permit Chat questions.

Let’s build a better and safer Austin together!