Last updated: 5.26.2020 - 10:00 pm  


Temporary Occupant Load Calculation

Businesses that plan to resume operations under the Governor’s Executive Orders will need to know their allowed capacity. For restaurants, bars and other businesses with Assembly uses, normal operating capacity is identified on the facility’s Occupant Load Card. For businesses that do not have that information, the City of Austin Development Services Department can provide a Temporary Occupant Load Calculation. Please visit the Occupant Load Calculations page for more information.

The Governor's new and preexisting orders can be found on his website here.


COVID-19 Construction Requirements

The Stay Home – Work Safe Order initially issued March 24, 2020 has been extended through May 30, 2020. The Order includes specific Construction Requirements that apply to all active construction sites. Please refer to Exhibit D of the updated Order for a full list of Construction Requirements.

Among these requirements: 

  • Workers must wear face coverings and maintain a 6-foot physical distance. 

  • Sites with more than 10 active workers must stagger shifts. 

  • All sites must begin each workday with safety briefings that include reminders of all COVID-19 safety requirements and a check of personal protective equipment. 

  • Hand washing is required, and hand-washing stations and restroom facilities must be at least six feet apart. 

  • Worksites must provide single-use disposable paper towels and no-touch trash receptacles. 

  • The Site Manager must designate a COVID-19 Safety Monitor, who must be present at the site during all work activities.  

All construction sites must display the April 13 updated version of the Construction Jobsite Guidelines poster, both in English and Spanish.

Construction Poster  Jobsite Poster Spanish

For Citywide information regarding COVID-19, please visit the City of Austin’s COVID-19 information site.   

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DSD Modified Services

In accordance with the Order, all in-person customer services at the One Texas Center facility remain suspended. Most services are available by phone, video conference, email, and our online portal, Austin Build + Connect (AB+C).  

The following services will discontinue as of March 24, 2020, 11:59 p.m. until the Order is lifted:  

  • In-person consultations (these services are being provided online and through teleconferencing). 
     
  • Acceptance of cash payments and in-person cashier services. 
     
  • Review of any paper plans or documents that require retrieval from off-site storage.  
     
  • Acceptance of any paper building permit applications, building plans, or site plan submittals.
     
    • Paper plan sets submitted to DSD for projects approved between March 13, 2020, and April 3, 2020, remain at One Texas Center, which is now closed to customers.  
       
    • For projects approved during this period, DSD staff will deliver approved paper plan sets to the site for use in pre-construction inspections. 
       
    • Customers who submitted, or will submit, plans electronically during this (March 13 – April 3) period must provide their own copies of paper plan sets for pre-construction inspections. 
       
    • If paper plan sets are not available for the pre-construction inspection, inspectors will complete a partial inspection to the degree possible until plan sets are available. 
       
    • Existing paper plans that have been digitized will be reviewed, but we cannot guarantee that all paper plans will be digitized in time to comply with the Order. If you have a digital file that can be submitted, please follow the submittal instructions at our austintexas.gov/digitaldevelopment page.

If you have a question about a DSD service, and you are unable to find the information here, please email dsdhelp@austintexas.gov. We will respond to your inquiry, or direct it to the right resource, as quickly as possible.

 


Development Assistance Center (DAC)  

For general information and technical consultation, email dsddac@austintexas.gov or call 512-974-6370. All consultation meetings are conducted by phone or video conference. Staff will continue to offer Thursday afternoon assessment meetings, by request, through video conference. 

  • Application Submittals 
    The following functions are available online, either through email or the AB+C portal:

    • Sign permitting 

    • Land Status Determination 

    • Board of Adjustment application submittal 

    • Temporary Use Permits/Mobile Retail 

    • Alcoholic Beverage License Zoning Verification 
       

  • Research Assistance
    Please email dsddac@austintexas.gov. Upon request, a screen-share video conference can be scheduled for research associates to share the results of the case research.
      

  • Site Plan Corrections
    Effective March 23, 2020, DSD will accept Site Plan Correction applications only for changes to active site development permits with current fiscal posting. All corrections must be prepared and submitted as replacement sheets in a digital format. To initiate a Site Plan Correction, please complete and sign the Site Plan Correction Request, and email the request to dsddac@austintexas.gov. ​​​

    If your submittal includes large plan files (over 25 MB), please inform staff in your email and they will provide you with further instructions for uploading those files. For properties with site plans that have been completed and closed out, additional modifications or changes will need to be processed through the Site Plan Exemption process.  

    Please note: Physical changes to record mylar permit sets are no longer required.

     

  • Site Plan Exemptions
    Effective March 23, 2020, Site Plan Exemption applications must be submitted in a digital format. To initiate a Site Plan Exemption, please complete and sign the Site Plan Exemption Request and email to dsddac@austintexas.gov.

    If your submittal includes large plan files (over 25 MB), please inform staff in your email and they will provide you with further instructions for uploading those files.

     

  • For 911 addressing, please email addressing@austintexas.gov. 

     

  • Austin Energy walk-ins are suspended until March 24, 2020, Order is lifted. Please submit Building Service Planning Applications (BSPA), Electrical Service Planning Applications (ESPA), and Distributed Generation Planning Applications (DGPA) by email to aebspaespa@austinenergy.com. 

     

  • Austin Water walk-ins are suspended until March 24, 2020, Order is lifted. Please submit all Residential Tap applications and payments using the AB+C portal (must include a plat document). 

     

  • All Water & Wastewater Service Plan Verification (WWWSPV) and Commercial Tap applications must be submitted via email to awtaps@austintexas.gov. Please include an attached site plan and plat document. Commercial taps must include the site plan number and plat date.    
     

Fiscal Surety

The Fiscal Surety Office is temporarily closed for face-to-face customer appointments; however, staff are teleworking and are available from 7:00 a.m. to 4:00 p.m. Monday through Friday at fiscalsurety@austintexas.gov to answer any questions, and provide instructions for submitting your fiscal deposit digitally. 


Walk-in consulting for Residential and Commercial Plan Review 

We currently are not providing in-person walk-in consultation services at One Texas Center. Please email the appropriate group to make an appointment for a telephone or video-conference consultation.  

Residential Plan Review
Email:  residentialreview@austintexas.gov 
Phone: 512-974-1886 

Commercial Plan Review
Email:  commercialreview@austintexas.gov 
Phone: 512-974-3113
 


Intake   

All intake processes are conducted with digital submittals only.   

  1. If you haven’t already done so, register for an account at AB+C portal 
     
  2. Call 3-1-1 to link your account.  
     
  3. Email the proper intake group (see below) and attach the following: 
     
    1. Appropriate application(s)  
       
    2. Email address associated with the AB+C account 
       
    3. Additional plans or supplemental files
      Please visit our Digital Development page for file specifications, and other detailed information. If the additional plans or files are too large for email (more than 25 MB), please let them know and they will provide you with a link after receiving your application for an alternative uploading option. 

Intake Contact Information

Commercial Plan Review
Email: commercialreview@austintexas.gov 
Phone: 512-974-3113

Expedited Commercial Review
Email: expeditedreview@austintexas.gov 
Phone: 512-974-2071 

Expedited Residential Review
Email: expeditedresidential@austintexas.gov 
Phone: 512-974-2071 

Land Use Review 
Email: lurintake@austintexas.gov 
Phone: 512-974-1770

Residential Plan Review 
Email: residentialreview@austintexas.gov 
Phone: 512-974-1886 

Site and Subdivision Inspection Intake
Email: sitesubintake@austintexas.gov 
Phone: 512-974-1298
 


Commercial Plan Reviews  

NEW: Health and Industrial Waste reviews are now concurrent with your commercial plan review. Please include the Health applications, where applicable, with your other digital applications, plans, and supplemental files.  


Development Process Team  

The Development Process Team remains available to help homeowners and small business customers navigate the development process. To schedule a virtual consultation with a process coordinator, please call 512-974-1040 or email developmentprocessteam@austintexas.gov.
 


Tree Reviews and Permitting

Staff continues to conduct reviews, perform inspections, and respond to 3-1-1 complaints about unpermitted removals and other concerns about impacts to protected trees. Training events on tree ordinances and construction requirements are canceled until further notice.


Permits and Cashiering  

In-person cashiering services at the Service Center are suspended until further notice. Payment is available online through the AB+C portal. Online payment options include E-check, credit card, and escrow. 

The following in-person services have been converted into a video consultation service:

  • Registering an electrical contracting company
  • Electrical Homestead permits
  • Plumbing Homestead permits

To make an appointment for these services, or if you have any questions, please contact permitsubmittal@austintexas.gov or call 512-974-9760.
 


Inspections   

All inspections are still required and ongoing. In some cases, for the safety of our customers and our inspectors, DSD may conduct a live video remote inspection. To schedule an inspection, visit How to Schedule an Inspection.

Building Inspections
Email: building.inspections@austintexas.gov

Environmental Inspections
Email: environmental.inspections@austintexas.gov 

Site & Subdivision Inspections
Email: dsdssi@austintexas.gov