Modified Operations:
We Are Ready To Serve You.

Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services at the One Texas Center facility remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.


The Customer Service Check-In feature allows customers to check in for services remotely from the home, office or mobile device.

Once you check-in, text alerts notify you of estimated service time and when you are approaching the front of the line.
If you change your mind, you can cancel the request and reschedule for another day.

Follow these instructions to check-in for service:

  1. Click on the desired service link below to check-in for service or to view estimated service times.

    Check-in to the Service Center

    Check-In to the Development Assistance Center

    Check-In to Residential and Commercial Plan Review

  2. Enter your name and mobile phone number and click "Next" at the bottom of the page.
  3. Select the desired service to check-in.
  4. You will receive a text alert of estimated service time. Follow the prompts to receive status updates (S), to leave the service queue (L), or to get Help (H).

*View customer service hours of operation for all service units.