Steps to Register Online & Frequently Asked Questions
- Determine if you already have a Household Account
If you or a family member has been a customer of the Austin Parks and Recreation Department in the last few years, you most likely have a "Household Account". For example, if you receive an error message about duplicate information while creating an account, please contact staff at your program site to retrieve your account username and password. This will avoid creating a duplicate account.
- Login or create your Household Account
Visit austintexas.gov/parksonline and under “Member Login,” enter your username and password, or select “Need an account?” and create your new account.
IMPORTANT - Each household has one account with a head of household, secondary guardian (optional) and additional family members (optional) who live at that residence. Please do not include extended family or friends. You can update household information at anytime using the "My Account" tab. Contact your program site to add medical alerts or accommodation requests. If your child is a member of two households, let us know so we can link the child to both accounts.
- Browse, register and pay for activities online with your Household Account
There are multiple ways to search for activities. The homepage has a "Search" tab at the top, "Quick Links" for browsing shortcuts such as “Browse Activities” or “Make a Payment", or you can use the photo icons to search by subject. You can also narrow down your search results by selecting other options, such as type, location or use the "Keyword Search" field. Once you've found the activity you want to register for select the shopping cart icon to the left. Register for multiple classes or click the "Enroll Now" button when you're ready to checkout. Pay by Visa, MasterCard, Discover or American Express and receipt will be sent to the email address you provided. If a class is full, join the waiting list at no charge.
TIPS - Registration policies regarding refunds, transfers and other important activity information can be found by clicking on the item details icon to the right of the activity. Check your SPAM folder for receipts and other important messages about your program from firstname.lastname@example.org.
QUESTIONS? If you have any questions about registration or cancelations, please contact the site you are trying to register for during business hours.
Online Registration Frequently Asked Questions
Is online registration secure?
Online registration is processed by our registration software. You will create or update your user account, which is only accessible by you. If you don’t know your password, you can request a new one which is generated by the software and not visible to staff. Staff are only able to update information you provide and register you for a class through their own staff user accounts. Staff cannot access your online account.
Neither the Austin Parks and Recreation Department, nor the software vendor store credit card information. Payments are processed through a credit card processing vendor to protect our customer’s privacy and security.
Will spaces be held for online, walk-in and phone registration?
No spaces will be held. Online, walk-in and phone registration will all be offered for live registration on a space available basis.
What happens if the class is full?
If a class is full, a spot on the waiting list will be offered. There is no fee to be on the waiting list. If a participant drops a class that space will be offered to the first person on the waiting list. If you are offered a space in class from the waiting list, we will notify you of the deadline to secure the space with the payment. If you decline or let the deadline expire without making the payment, we will remove the student from the roster and offer the space to the next student on the waiting list.
If I make an ADA Accommodation request, do I have to wait to speak with staff before registering online?
No. Please complete online registration and contact staff at the site to place the request.
What if I qualify for Financial Aid?
If you have already been approved for Financial Aid, your account should automatically calculate the correct price when paying for an activity online. If for some reason it doesn't, please contact staff at the site to inquire further.
Can I make partial payments online for classes that have that option?
Yes. For example, many summer camp programs allow deposits to be paid at the time of registration. Remaining balances must be paid by the required deadline or you risk being dropped from that activity. You can pay the remaining balance online by clicking on the "Make a Payment" quick link.
What if my plans change and I can’t attend the program?
Please notify staff at the site and your situation will be addressed in accordance with the registration policies for cancelations, refunds and transfers.