The City has launched an online Flood Assistance Center.
The City of Austin continues to work with the community on recovery efforts after severe weather moved through the area last weekend.
The City has launched an online Flood Assistance Center at www.austintexas.gov/help as a centralized resource for impacted residents, property owners and business owners as well as those wanting to volunteer or donate.
The site includes information on post-flood safety, re-entry and business/home recovery for not only Travis County but for other nearby flood-stricken areas.
Flood Information Center
The Flood Information Center at Dove Springs Recreation Center, 5801 Ainez Drive, will expand services and transition to a Flood Assistance Center on Wednesday, Nov. 4. Besides continued financial and housing assistance, additional agencies will also be on-site to provide recovery information.
Meals will continue to be provided throughout the week. As of Monday, Nov. 2, H-E-B provided 500 meals for lunch and dinner. The phone number for the center is 512-974-3840.
The Dittmar Recreation Center, 1009 W. Dittmar Road, continues shelter operations. As of Monday night, the shelter housed 62 residents. The phone number for the center is 512-974-6096.
Austin Police Department
The Austin Police Department continues having static and roving patrols in the area affected by the floods. In addition, officers have been stationed at the Dove Springs center and the Dittmar Recreation Center shelter. APD’s Victim Services Unit has also been assisting flood victims.
Austin Resource Recovery
As of Tuesday, Nov. 3, crews have collected 167 tons of debris, more than 2,000 pounds of hazardous waste and 4,900 pounds of appliances and electronics.
Austin Resource Recovery advises customers to place flood-damaged items at the curb for collection. Items should be separated into three piles:
• Brush and yard debris: Brush should be less than 15 feet in length. Tree trunks more than eight inches in diameter should be cut to three feet or less in length.
• Bulk items, such as furniture.
• Household hazardous waste, such as paint, cleaners or pool chemicals.
For more information, contact Austin Resource Recovery by calling 3-1-1.
Austin Code Department
The Austin Code Department had assessed 952 properties in Onion Creek and Del Valle as of mid-day Tuesday. Of the 952 properties, 12 are considered “dangerous – do not enter.” A total of 189 properties had water levels at or above 18 inches, and six had levels of six inches or less. Five hundred fifty-nine had no water damage.
Austin Energy reports 13 homes are unable to restore service because of damage. Meters were removed from seven homes that were tagged “red” by the Austin Code Department. Austin Energy continues to try to restore the Onion Creek substation with work expected to be completed Thursday, Nov. 5. Representatives from Austin Energy will be available to assist customers at the Dove Springs Recreation Center on Wednesday, Nov. 4.
Austin Energy customers should call 512-322-9100 to report overhead electric line issues.
Texas Gas Service
Texas Gas Service technicians continue to go door to door to check on gas service. If a resident is not home, utility flags are placed on the property prompting residents to contact the utility. Service had been restored to 59 homes as of mid-day Tuesday, with 170 are still outstanding. Texas Gas Service will maintain extended hours from 8 a.m. to 9 p.m. and remain open through the weekend.
Texas Gas Service customers should call 800- 959-5325 with flood-related questions and/or service restoration.