Austin)—Austin Water has received several calls from residents reporting having been solicited for a water sample by an unidentified individual. Residents reported that the individual had claimed the drinking water was unsafe to drink.
What to know about Austin’s water, water sampling, and Austin Water personnel.
Austin’s water supply is safe to use and meets all drinking water standards. Austin residents should also know the following essential points about water sampling by Austin Water.
Austin Water personnel will not show up at a residence unannounced and ask to sample water;
Austin Water personnel will not ask the customer for a water sample and then tell them that it is contaminated in a single visit;
Austin Water personnel do not go into residences to conduct any sampling;
…and Austin Water employees will always have required city identification and drive marked city vehicles.