Changes designed so that you can click, pay and get on with your day.
Customers who pay their bills online through the City of Austin Online Customer Care portal – www.coautilities.com – will notice some improvements beginning Dec. 5. Designed so that customers can click, pay and get on with their day, the site sports a fresh, new look-and-feel. The login process was streamlined and the site was optimized for a better experience on smartphones and tablets. It’s also now easier to find answers to payment questions. Users will not need to change or re-create any log in information.
In addition, the City partnered with a new vendor, Paymentus, to offer more “quick pay” options for customers who pay their bill via credit card. In addition to offering a lower transaction fee, customers will be able to view bill images electronically while making a payment and set up convenient, recurring credit card payments.
Customers with questions or concerns regarding these updates should contact the City of Austin Utilities Customer Care call center at 512-494-9400.
Austin Energy operates City of Austin Utilities, allowing customers to manage all of their utility accounts in one place.
Communications and Public Information Office
301 W. 2nd Street, Austin, TX 78701