If you believe that you were billed in error or that you are not liable for the damages presented in our claim against you, please put your concerns in writing and submit to the Claims Division within 30 days from the date of the letter/invoice. To expedite the review of your correspondence, please provide the following information in your dispute: claims file number, address where damage occurred, date damage occurred, description of the loss and how it occurred, your reason(s) why you are disputing the billing and any other photos, invoices, or reports that support your rationale. Your written response may be sent by regular mail or email to the following addresses:
Mailing Address: City of Austin-Claims Division, P.O. Box 96 Austin TX 78767-0096 Email: Claims.Coa@austintexas.gov