+ City of Austin, Texas

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Divisions

Here, you will find links to billing information, water and wastewater service rates, impact fees, and customer service/tap applications.

For billing questions or to start services, contact City of Austin Utilities at 512-494-9400.

For Tap Application information call 512-972-0000.

Information on Public Meeting held July 30, 2014 on Water and Wastewater Service Line Installation

For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:

For our residential customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you lower your water bill and ensure clean water in the future:

The SSD programs are: Cross Connection Control/Water Protection; Industrial Waste Control/Pretreatment; Liquid Waste Haulers; Waste Management; and Water Wells. Each program includes strict enforcement requirements; however, our utmost aim is promoting consistent compliance to help customers protect health and safety; reduce pollutants; and minimize waste and liability.

The Utility Development Services (UDS) Division consists of several programs that assist developers and landowners in obtaining water and wastewater service for existing and future development.

Austin Water Utility has two major wastewater treatment plants: Walnut Creek and South Austin Regional. The two major plants have total permitted capacity of 150 million gallons per day. 

Water Treatment Plant 4 (WTP4), is an important investment in Austin’s future. With a rapid rise in population comes increased demand for clean water; doing nothing, this increased demand will tax an aging water infrastructure.  WTP4 will add capacity and reliability, ensuring that Austinites enjoy safe and reliable water service for future generations.

The City of Austin currently has two water treatment plants, Davis and Ullrich, which draw water from the Colorado River and treat it to drinking water quality. The City is in the process of planning another water treatment plant, Water Treatment Plant 4.