+ City of Austin, Texas

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Divisions

Here, you will find links to billing information, water and wastewater service rates, impact fees, and customer service/tap applications.

For billing questions or to start services, contact City of Austin Utilities at 512-494-9400.

For Tap Application information call 512-972-0000.

Information on Public Meeting held July 30, 2014 on Water and Wastewater Service Line Installation

For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:

Pipes, breaks and leaks

Report a leak
Find out how you can tell us about a broken water line or leak by phone or on our online form.

For our residential customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you lower your water bill and ensure clean water in the future:

The SSD programs are: Cross Connection Control/Water Protection; Industrial Waste Control/Pretreatment; Liquid Waste Haulers; Waste Management; and Water Wells. Each program includes strict enforcement requirements; however, our utmost aim is promoting consistent compliance to help customers protect health and safety; reduce pollutants; and minimize waste and liability.

The Utility Development Services (UDS) Division consists of several programs that assist developers and landowners in obtaining water and wastewater service for existing and future development.

Austin Water Utility has two major wastewater treatment plants: Walnut Creek and South Austin Regional. The two major plants have total permitted capacity of 150 million gallons per day. 

WTP4, Austin Water’s newest water treatment plant is completed.  The plant, which is located on Lake Travis, is capable of treating 50 million gallons a day (mgd) with room to expand to 300 mgd. This investment will add reliability by giving utility customers an additional plant that draws from Lake Travis instead of Lake Austin, save energy in serving the north and northwest Desired Development Zone, and provide for continuous service during shutdowns and repairs of Austin Water’s two other treatment plants and aging pump stations which are critical to getting water to customers.

The City of Austin currently has three water treatment plants, Water Treatment Plant 4, Davis and Ullrich, which draw water from the Colorado River and treat it to drinking water quality. Water Treatment Plant 4 was commissioned December 2014.