The Neighborhood Assistance Center (NAC) provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin.

 

Modified Operations: We Are Ready To Serve You.

Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.

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 The following provides more information about the Neighborhood Assistance Center and its programs:

 

Organizing your neighborhood group

Stakeholders can get involved in shaping their neighborhoods by participating in active neighborhood associations, homeowners associations, and other self-defined neighborhood organizations. The NAC can provide useful advice to groups and individuals who are looking to get more organized and can provide information about using key City of Austin involvement tools, including the Community Registry

Working with the City of Austin

The NAC was created to support and assist neighborhood-based groups in identifying city resources. The Neighborhood Assistance Center provides training to neighborhood-based groups and individuals who are interested in getting more involved at the neighborhood level. Austin 3•1•1 provides the citizens of Austin with a simple single point of contact for City services and departments on a 24-hour, 7-day-a-week basis. Please visit this FAQ page for answers about the City of Austin Services and Departments.

Getting information about private development

The NAC can provide information and training on understanding land-use policies, programs, and projects. Staff is available by phone or email to facilitate access to information about private development and can provide direction and training to neighborhood stakeholders for online permitting and case information, plans, and public hearings related to individual development cases and projects.

Resources

CITY COUNCIL

CITY MANAGEMENT 

 
CITY CLERK 

CODE DEPARTMENT

  • Citizen Connect
    Interactive map of code complaints
     
  • Code Connect
    Experienced code inspector can help with general code questions, provide resource guidance, and give updates on existing cases

COMMUNICATIONS

DEVELOPMENT SERVICES 

PLANNING & ZONING

OTHER

 

Please contact Carol Gibbs (512-974-7219) for further assistance.