Our offices will be closed on Thursday, Sept. 21. We will reopen at 8am on Friday, Sept. 22. We apologize for any inconvenience.

Walk In -- Receive in 15 minutes

• Come to the Office of Vital Records, located at 7201 Levander Loop, Building C (off the corner of Airport Blvd. and Hwy. 183 at the northeast corner of the Montopolis bridge on the Betty Dunkerley campus), Austin, TX, 78702. The office is open from 8 a.m. to 4:30 p.m. Monday through Friday. The last application is accepted until 4:15 p.m.
• Our office is usually busiest between 11 am – 2 pm.  Customers should expect longer wait times during those hours.
•  Current government-issued photo identification is required.
• For faster service, download and print an application in English or Spanish.

Online – Receive in 2 to 5 business days

• Visit www.VitalChek.com.
• You must use a credit or debit card (Visa, MasterCard, American Express, or Discover). Processing and UPS shipping fees will apply.
• Order processing takes about 1 business day for approved requests plus UPS delivery within 2 business days.
• If your identity cannot be verified online, you will be instructed to provide a copy of your current government-issued identification and proof of shipping address before your application can be processed. This will delay the processing and delivery time.

By Phone - Receive in 2 to 5 business days

• Orders can be placed over the phone with our secure online agent VitalChek. Call them directly at 1-800-457-7586.
• You must use a credit or debit card (Visa, MasterCard, American Express, or Discover). Processing and UPS shipping fees will apply.
• Order processing takes about 2 business days for approved requests plus UPS shipping delivery within 2 business days.
• If your identity cannot be verified by phone, you will be instructed to provide a copy of your current government-issued identification and proof of shipping address before your application can be processed. This will delay the processing and delivery time.

By Mail -- Receive in 2 to 3 weeks

Mail the following items:

• Effective immediately, all mail-in requests require notarized proof of identification.
• A completed application (download and print one in English or Spanish)
• A check or money order payable to the Office of Vital Records ($23 for each copy of a birth certificate; $21 for each death certificate plus $4 for each additional copy)
• A copy of your current government-issued photo identification
• A copy of proof of residence, such as utility bill, voter registration, etc., if different than the address on your photo ID
• A copy of a current government-issued identification of the person who signs the check (if different from the requestor)
• A stamped self-addressed envelope (use an express mail envelope for express mail delivery).

Mail to:

Office of Vital Records PO Box 1088 Austin, TX 78767-1088

Average processing time is 2-3 days for approved applications. Incorrect or incomplete information will delay processing.

Regular mail will take up to 1 to 2 weeks to be delivered. If you need the record quickly, use an Express form of delivery (FedEx, USPS, or UPS), which will take less than one week to be delivered.