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The City of Austin’s 3-1-1 system is a quick and easy way to find answers to many of your questions and concerns.
Our friendly and knowledgeable 3-1-1 Ambassadors can answer questions and assist with issues you have regarding a City of Austin department or service. Ambassadors are available 365 days a year; 24 hours a day; seven days a week.
There are many easy ways to get in touch with a 3-1-1 Ambassador. Choose an option that’s convenient for you.
Some examples of inquiries that our ambassadors can assist with:
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Alley & Street Maintenance
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Animal Bites
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Basic Needs / Food Pantry
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Bicycle Lane Issues
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Dead Animal Pickup
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Downtown Parking Meters
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Electric Vehicle Plug In Stations / Info
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Graffiti Clean Up
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Guardrail Repair
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Illegal dumping
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Loose Dogs
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Noise Complaints
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Overgrown lots
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Park Maintenance
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Police Non-Emergency
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Pot Hole Repair
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Proper Care of Dogs/Animals
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Road Markings / Striping
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School Zone Signs, Lights & Markings
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Signs in the Right of Way
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Special Events
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Speed Bumps / Traffic Calming Devices
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Storm Drain Issues
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Street Closures
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Street Lighting
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Traffic & Street Sign Maintenance /Repair
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Traffic Signals
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Water Main Break
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Water Theft
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Water Waste
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Watering Restrictions
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Wild Animals
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Need Assistance Beyond 3-1-1?
If you haven’t been successful with your 3-1-1 request, feel free to use the contact information to the right to get in touch with Council Member Garza.