April 2018: Austin-Bergstrom receives Partnership Award from the U.S. Department of Homeland Security Transportation Security Administration (TSA) For outstanding professionalism and exceptional service in support of the FY17 Transportation Security Administration’s mission.
March 2018: “Airport with Best Program Design, Medium Airport Division” from Airport Revenue News (ARN) at ARN 2018 Revenue Conference & Exhibition in Orlando. The “Best Program Design” award recognizes this Airport as featuring an engaging and visually stunning environment, that exceptionally blends flow and function with a design that distinguishes it from all others. https://www.airportrevenuenews.com/
March 2018: “Airport with the Best Customer Service, Medium Airport Division” from Airport Revenue News (ARN) at ARN 2018 Revenue Conference & Exhibition in Orlando. This award recognizes the airport for its focus on creating a culture of customer service through its efforts in training staff, communicating initiatives to its tenants, and maintaining adherence to its mission. https://www.airportrevenuenews.com/
May 2017: Overall Winner Austin Business Journal’s 2017 Commercial Real Estate Awards was presented to the Terminal East Infill at Austin-Bergstrom International Airport. The Terminal East Infill contains the Customs area on the lower level and the upper level passenger screening checkpoint connects the east ticket lobby to the concourse at Gate 5.
April 2017 : “Thank You for Going Above and Beyond” from Allegiant Airlines awarded to Austin-Bergstrom International Airport at the 2017 Allegiant Airport Conference for the South Terminal
March 2017: World’s Best Airports for Customer Service 2016 ranked Austin-Bergstrom International Airport third (tied) in North America. The ranking comes from Airports Council International (ACI) ASQ (Airport Service Quality) customer survey
July 2016: Austin-Bergstrom ranked fourth in the top five of Travel + Leisure’s Best Domestic Airports 2016
February 2016: World’s Best Airports for Customer Service 2015 ranked Austin-Bergstrom International Airport third (tied) in North America. The ranking comes from Airports Council International (ACI) ASQ (Airport Service Quality) customer survey.
February 2016: The 2015 Outstanding Construction Award of the Associated General Contractors, Austin Chapter was presented to the Austin-Bergstrom International Airport’s new rental car facility in the "Building over $75 million" category.
February 2016: The Terminal East Infill project received top honors 2015 Outstanding Construction Award of the Associated General Contractors, Austin Chapter, in the "Building over $30 million" category.
December 2016: J.D. Power - Highest-ranked destination in the Southwest Region. Earned highest index score in Destination Experience Rankings. Also noted for performing well in the infrastructure and activities factors.
October 2016: Both the Rental Car Facility and the East Infill Projects at the Austin-Bergstrom International Airport won awards of merits from Engineering News-Record’s Best Projects in the Texas and Louisiana.
October 2016: Airports Council International – North America (ACI-NA) awarded first place to Austin airport for Responsive Communications during the flooding of the Federal Aviation Administration air traffic control tower in 2015.
June 2016: Uplifted Ground by Michael Singer Studio, the suspended earth-toned elements and artwork that is located between the plaza of the ABIA Car Rental Facility and the pedestrian walkway, was recognized as compelling work in the field of public art a by Americans for the Arts for Public Art Network Year in Review.
December 2015: Thrillist’s 21 Best Airport Bars in America included the Saxon Pub at Austin-Bergstrom https://www.thrillist.com/travel/nation/2015-best-airport-bars
November 2015: Airports Council International –North America (ACI-NA) awarded the Austin airport’s 2015 Sustainability Report with an Honorable Mention in the ACI-NA Marketing and Communications Excellence Awards annual report category.
November 2015: Travel writer Wendy Perrin featured Austin-Bergstrom in a Best Airports to Get Stuck in List. It noted Austin-Bergstrom’s “great local restaurants”, and live music http://www.wendyperrin.com/what-to-do-when-youre-stuck-in-an-airport-over-the-holidays/
July 2015: Austin-Bergstrom was named one of Travel + Leisure's World's Best Airport 2015, http://www.travelandleisure.com/worlds-best/airports#domestic
February 2015: Austin-Bergstrom International Airport won top honors in the 4-20 million passenger category and Overall Winner by Routes Americas for its 2014 air service marketing efforts. Airlines nominate and judge airports from North, Central and South America for best overall marketing services to establish new or to expand existing air service routes.
June 2014: Airports Council International – North America (ACI-NA) awarded the Austin airport’s Construction PR Campaign “We’re Tuning up!” 2nd place in the ACI-NA Marketing and Communications Excellence Awards PR campaign category.
June 2014: Airports Council International – North America (ACI-NA) awarded the Austin airport’s print ad series “Fly In, Rock Out;” “Fly In, Chill Out;” “Fly In, Dine Out” 3rd place in the ACI-NA Marketing and Communications Excellence Awards print ad category.
June 2013: Airports Council International – North America (ACI-NA) awarded Austin-Bergstrom its 2012 Excellence in Airport Marketing and Communication Award; first Place in “Customer Service Initiatives” for its Texas-sized welcome and send-off for Formula 1 race fans.
June 2013: Airports Council International – North America (ACI-NA) awarded Austin-Bergstrom its 2012 Excellence in Airport Marketing and Communication Award; first Place in “Partnering with Carriers” for gathering community support to help Austin and Southwest Airlines land a competitive new nonstop to Washington Reagan National Airport.
August 2012: Ranked #1 by respondents of Austin Citizen Survey on the public's satisfaction with quality of airport services for the fourth consecutive year.
February 2012: For the sixth consecutive year, Austin-Bergstrom International Airport was highly ranked for customer service. Austin’s airport ranked fourth among airports in North America, regardless of size, by Airport Council International’s (ACI) 2011 Airport Service Quality (ASQ) passenger survey. The Airport Service Quality Survey rankings were based on the results of over 300,000 questionnaires completed by passengers at 225 airports worldwide and capture the passengers’ perception of the quality of more than 30 aspects of service. The survey is performed monthly.
November 2011: The first Airport Council International’s Director General’s Roll of Excellence launched to honor new heights in customer service and inducted Austin-Bergstrom International Airport. The Director General’s Roll of Excellence recognizes airports that have ranked among the top five in Airport Service Quality (ASQ) for five consecutive years. Only 14 airports in the world have received this recognition.
Awards from 2010 - 1995 - click here