Nov 19, 2021 - 04:57 pm CST

On November 12, I saw Officer Cobb near the Apple store at the Domain. He was escorting a man who appeared to be blind or have a sight disability across the sidewalk to the passenger side of a waiting car. He then assisted the man into the car. It was nice to see an officer going the extra mile to serve a disabled member of the public. -anonymous 

Nov 19, 2021 - 04:34 pm CST

Recently, Officers La Borde and Caldwell responded to a call for mental health assistance in Downtown Austin. An individual entered a business and asked an employee to call for help. They stated that they were suffering from PTSD.

What followed was a master class in how these types of situations should be handled. Officer’s La Borde and Caldwell sat with the indvidual and addressed them with compassion, care, and genuine interest in their well-being. The individual never felt threatened and knew that the officers were there to help. Multiple employees that work inside the business commented on how well the situation was handled. This was a situation that many felt could have turned in a very different direction, but because of the manner and care that the officers exhibited, went very smoothly. At the conclusion of their conversation, the officers were witnessed taking the individual somewhere so that they could get the help that they desperately needed.

Thank you to Officers La Borde and Caldwell for taking such good care of this individual and keeping our community safe.

Feb 19, 2021 - 09:39 am CST

I really hope this message can be shared with all the hard working officers of our great city. I cannot express enough how grateful I am for the amazing job the police officers have been doing the last few days in response to this awful winter weather we're experiencing. I'm a delivery driver for a company whose busiest holiday is Valentine's, so despite the weather we must press on. I have kept my scanner on as I work in hopes of avoiding wrecks/dangerous conditions. What I heard was a team of officers working their tails off responding to accidents, blocking areas too dangerous to drive, and even driving in certain places to check the ice conditions for potential shut downs. It was disappointing to hear the number of times people disregarded barricades put in place to keep them safe, creating more work for a team stretched thin, but it was always handled with grace. Thank you for all you do to keep our streets safe, it's more appreciated than you know! 

Sincerely, 
A lifelong Austinite
 

Feb 09, 2021 - 11:56 am CST

Hello Austin PD,

I'm reaching out because we had the pleasure of meeting two incredible officers who went above and beyond on Friday next (Feb 5th) and we'd love to thank them!

On Friday night my family and I were driving down Congress on the way to pick up ice cream when our car died at the intersection of Congress & Cesar Chavez. Yep, that's right the car died. In the middle of downtown. In Friday night traffic!

We were in the middle of devising a game plan (i.e. freaking out) when I saw an Austin PD truck pulling up behind us.

Officers Tuminelli (8226) and Vandervalk (8149) not only helped us by directing traffic away from the car, but they even RAN across the intersection to a nearby hotel to talk to the valet and asked if we could get towed from there.

They then proceeded to help PUSH our car with us through the intersection into the hotel parking lot and then even waited to make sure we had a tow truck on the way.

Both Tuminelli and Vandervalk were just so kind, patient and solution-oriented. Shout out to these two for helping us, and being kind humans. We appreciate your help!

Best,

C. Family

Jan 26, 2021 - 03:56 pm CST

On January 22, 2021, my phone rang with a call from the Austin Police Dept. My daughter resides in Austin and I live in Findlay, Ohio. My heart sank with fear of an accident or worse. Officer Yurcko informed me they were trying to reach my daughter to move her car off the 400 block of 6th St. I thanked him and then contacted her immediately. However, my husband and I both remarked why wouldn't they just tow the car? In Ohio, there is no courtesy warning. Then we began to wonder if the call was legitimate or was she being lured outside as we were also unclear how our phone number was discovered. I called back the number with Officer Yurcko answering. I questioned him on his name spelling and asked for a supervisor to contact me verifying the information. Sgt. Jordan then called me back, gave me his badge number and the correct spelling of Officer Yurcko's name. I then felt assured she was safe. I am writing to thank both officers and the Austin Police Department for their professionalism and patience with me. Both were extremely polite and I appreciated a supervisor calling to confirm the information. In this day and age of negativity, these two gentleman deserve a pat on the back for doing their job with respect, thoroughness, concern and professionalism.

With sincere gratitude,
L.W.

Jan 15, 2021 - 10:23 am CST

Dec 29, 2020 - 04:31 pm CST

Officer Mooney was called to my house today. I made the mistake of selling ammunition online and encountered crazy person. His ability to de-escalate was outstanding. If Officer Mooney offered a course in de-escalation, I would sign up. I regret he was called out for this nonsense. My wife and I sincerely appreciate his professionalism, ability to diffuse.

Thank you.

Warm regards,
W.H.

 

Nov 04, 2020 - 11:52 am CST

To Whom it May Concern:

I wanted to take a moment to commend Officer Douglas Ellis. Our company, In-N-Out Burger, has been having a number of problems at our location on Airport Blvd. in Austin; most of the issues are related to the residents of a nearby halfway house. Since the number of incidents has increased over the last couple of months, I reached to Austin PD and was put in contact with Officer Ellis. I could immediately sense that Officer Ellis wanted to help, as he offered some helpful hints as to how to make the situation better.  Additionally, he shared our concerns with other APD officials and with Code Compliance, and provided contact information for people outside of the department who might be able to help. However, what I have appreciated the most is how often he reaches out to me, either by phone or email, with updates. Sometimes I need to interact with various police departments regarding issues at our restaurants here in Texas; based on my experiences, Officer Ellis and APD have certainly met and exceeded my expectations, especially in these challenging times. 

We all need to focus more upon all of the positive things that are happening in our communities; please let Officer Ellis and APD know how much they are appreciated by In-N-Out Burger and the entire community! 

Sincerely, K.W. 

 

Sep 18, 2020 - 01:14 pm CDT

I am the Victim Services manager for a local police department. Yesterday I was sent out to a call of a terrified woman who would not speak to any of the officers who out with her. EMS was also on scene. We were able to get her to go a hospital. I rode in the ambulance with her. After a time at the hospital the victim was able to tell us pieces of what happened and it turned out to be an APD case. Officer David Rodriguez arrived and was briefed by officers about the condition of the victim. He knocked on the door and announced who he was. He asked permission from the victim to enter and to sit down. He took his time and helped her with deep breathing instructions when she would become upset. He treated her with respect and kindness. Haleigh Bolton from Victim Services came in and I introduced the victim to her. By this time the victim had been given anti- anxiety medication and was doing much better. Haleigh explained things to her and told her how she could help. I felt comfortable leaving this victim in the hands of Officer Rodriguez and Haleigh. Everyone is quick to criticize officers so I wanted to say thank you to this pair who took over the care of this victim.

~J.A.

Sep 18, 2020 - 12:56 pm CDT

APD’s response to the crane collision in Mueller was impressive. We were in the area and witnessed the efficiency and professionalism displayed by your officers. They moved quickly to control traffic to allow fire fighters and EMTs to do their work without interference. The officers were polite to drivers and pedestrians. Professionals. Thank you.

Nov 19, 2021 - 04:34 pm CST

Recently, Officers La Borde and Caldwell responded to a call for mental health assistance in Downtown Austin. An individual entered a business and asked an employee to call for help. They stated that they were suffering from PTSD.

What followed was a master class in how these types of situations should be handled. Officer’s La Borde and Caldwell sat with the indvidual and addressed them with compassion, care, and genuine interest in their well-being. The individual never felt threatened and knew that the officers were there to help. Multiple employees that work inside the business commented on how well the situation was handled. This was a situation that many felt could have turned in a very different direction, but because of the manner and care that the officers exhibited, went very smoothly. At the conclusion of their conversation, the officers were witnessed taking the individual somewhere so that they could get the help that they desperately needed.

Thank you to Officers La Borde and Caldwell for taking such good care of this individual and keeping our community safe.

Making a Difference
Feb 19, 2021 - 09:39 am CST

I really hope this message can be shared with all the hard working officers of our great city. I cannot express enough how grateful I am for the amazing job the police officers have been doing the last few days in response to this awful winter weather we're experiencing. I'm a delivery driver for a company whose busiest holiday is Valentine's, so despite the weather we must press on. I have kept my scanner on as I work in hopes of avoiding wrecks/dangerous conditions. What I heard was a team of officers working their tails off responding to accidents, blocking areas too dangerous to drive, and even driving in certain places to check the ice conditions for potential shut downs. It was disappointing to hear the number of times people disregarded barricades put in place to keep them safe, creating more work for a team stretched thin, but it was always handled with grace. Thank you for all you do to keep our streets safe, it's more appreciated than you know! 

Sincerely, 
A lifelong Austinite
 

Making a Difference
Feb 09, 2021 - 11:56 am CST

Hello Austin PD,

I'm reaching out because we had the pleasure of meeting two incredible officers who went above and beyond on Friday next (Feb 5th) and we'd love to thank them!

On Friday night my family and I were driving down Congress on the way to pick up ice cream when our car died at the intersection of Congress & Cesar Chavez. Yep, that's right the car died. In the middle of downtown. In Friday night traffic!

We were in the middle of devising a game plan (i.e. freaking out) when I saw an Austin PD truck pulling up behind us.

Officers Tuminelli (8226) and Vandervalk (8149) not only helped us by directing traffic away from the car, but they even RAN across the intersection to a nearby hotel to talk to the valet and asked if we could get towed from there.

They then proceeded to help PUSH our car with us through the intersection into the hotel parking lot and then even waited to make sure we had a tow truck on the way.

Both Tuminelli and Vandervalk were just so kind, patient and solution-oriented. Shout out to these two for helping us, and being kind humans. We appreciate your help!

Best,

C. Family

Making a Difference
Jan 26, 2021 - 03:56 pm CST

On January 22, 2021, my phone rang with a call from the Austin Police Dept. My daughter resides in Austin and I live in Findlay, Ohio. My heart sank with fear of an accident or worse. Officer Yurcko informed me they were trying to reach my daughter to move her car off the 400 block of 6th St. I thanked him and then contacted her immediately. However, my husband and I both remarked why wouldn't they just tow the car? In Ohio, there is no courtesy warning. Then we began to wonder if the call was legitimate or was she being lured outside as we were also unclear how our phone number was discovered. I called back the number with Officer Yurcko answering. I questioned him on his name spelling and asked for a supervisor to contact me verifying the information. Sgt. Jordan then called me back, gave me his badge number and the correct spelling of Officer Yurcko's name. I then felt assured she was safe. I am writing to thank both officers and the Austin Police Department for their professionalism and patience with me. Both were extremely polite and I appreciated a supervisor calling to confirm the information. In this day and age of negativity, these two gentleman deserve a pat on the back for doing their job with respect, thoroughness, concern and professionalism.

With sincere gratitude,
L.W.

Making a Difference
Jan 15, 2021 - 10:23 am CST

Making a Difference
Dec 29, 2020 - 04:31 pm CST

Officer Mooney was called to my house today. I made the mistake of selling ammunition online and encountered crazy person. His ability to de-escalate was outstanding. If Officer Mooney offered a course in de-escalation, I would sign up. I regret he was called out for this nonsense. My wife and I sincerely appreciate his professionalism, ability to diffuse.

Thank you.

Warm regards,
W.H.

 

Making a Difference
Nov 04, 2020 - 11:52 am CST

To Whom it May Concern:

I wanted to take a moment to commend Officer Douglas Ellis. Our company, In-N-Out Burger, has been having a number of problems at our location on Airport Blvd. in Austin; most of the issues are related to the residents of a nearby halfway house. Since the number of incidents has increased over the last couple of months, I reached to Austin PD and was put in contact with Officer Ellis. I could immediately sense that Officer Ellis wanted to help, as he offered some helpful hints as to how to make the situation better.  Additionally, he shared our concerns with other APD officials and with Code Compliance, and provided contact information for people outside of the department who might be able to help. However, what I have appreciated the most is how often he reaches out to me, either by phone or email, with updates. Sometimes I need to interact with various police departments regarding issues at our restaurants here in Texas; based on my experiences, Officer Ellis and APD have certainly met and exceeded my expectations, especially in these challenging times. 

We all need to focus more upon all of the positive things that are happening in our communities; please let Officer Ellis and APD know how much they are appreciated by In-N-Out Burger and the entire community! 

Sincerely, K.W. 

 

Making a Difference
Sep 18, 2020 - 01:14 pm CDT

I am the Victim Services manager for a local police department. Yesterday I was sent out to a call of a terrified woman who would not speak to any of the officers who out with her. EMS was also on scene. We were able to get her to go a hospital. I rode in the ambulance with her. After a time at the hospital the victim was able to tell us pieces of what happened and it turned out to be an APD case. Officer David Rodriguez arrived and was briefed by officers about the condition of the victim. He knocked on the door and announced who he was. He asked permission from the victim to enter and to sit down. He took his time and helped her with deep breathing instructions when she would become upset. He treated her with respect and kindness. Haleigh Bolton from Victim Services came in and I introduced the victim to her. By this time the victim had been given anti- anxiety medication and was doing much better. Haleigh explained things to her and told her how she could help. I felt comfortable leaving this victim in the hands of Officer Rodriguez and Haleigh. Everyone is quick to criticize officers so I wanted to say thank you to this pair who took over the care of this victim.

~J.A.

Making a Difference
Sep 18, 2020 - 12:56 pm CDT

APD’s response to the crane collision in Mueller was impressive. We were in the area and witnessed the efficiency and professionalism displayed by your officers. They moved quickly to control traffic to allow fire fighters and EMTs to do their work without interference. The officers were polite to drivers and pedestrians. Professionals. Thank you.

Making a Difference