Today at approximately 3:30 p.m., Officer Jason Pauls #8133 and his partner responded to Barton Creek Plaza to provide my friend and coworker assistance after she had been involved in an accident. Both Officer Pauls and his partner provided excellent service. Officer Pauls efficiently communicated to us what would happen with the insurance agencies and expeditiously arranged for a tow truck to remove my friend's damaged car. His calm and courteous professionalism was appreciated and is a credit to the Austin Police Department. As a Citizen of Austin, I am happy that my taxes are going towards supporting the salary and continued training of officers like Officer Pauls and his partner.