To Submit A Service Request To Austin 3•1•1

Click on the "Request Service" tab in the tool bar above.
This will present you with an alphabetical list of our online service requests and when to use the request.

Once on the Request Service page:
   1. Select your service request. 
   2. Complete the "Service Location" information. Click Next Step. 
   3. Complete the "Service Information" questions. Click Next Step.
   4. Complete your "Contact Information". Click Next Step.
   5. Complete "Comments and Attachments". Click Next Step.  This will allow you to add photos or other support documents.
   6. "Review and Submit" your request.

If you don't find what you are looking for dial 3•1•1 or 512-974-2000 and speak to one of your friendly and knowledgeable City ambassadors.

Click Here to make a report on the Austin Police Department’s online incident reporting system for non-emergency incidents.

Outside the City of Austin, dial (512) 974-2000.
Disability Assistance: VRS calls are accepted.

Si necesita servicio de interprete para solicitar una solicitud de servicio, por favor llame al 311 o al 512-974-2000.
If you need interpretation services to enter a service request, please call 311 or 512-974-2000.